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VIGO DISPLAY Products FAQ List Product questions cover materials, specification and how each fixture behaves in real stores. This list condenses the full VIGO DISPLAY Products FAQ — 60 questions — into one page, grouped by product family. Tap a question to open its answer, and follow the link for the full version. 60 questions Materials, pushers & fixtures Official FAQ hub On this page — tap any question to open its answer 1. Materials and General Quality 2. Shelf Pushers, Springs and Bottle Feeders 3. Magnetic Sign Holders and Wall-Safe Mounting 4. Welcome, Direction and Information Signage 5. Light Boxes, LED and Luminous Signs 6. Price Tags, Label Strips and POP Clips 7. Tent Cards, Table Signs and Food-Display Items 8. Racks, Stands and Outdoor Durability 9. Anti-Theft and Checkout Fixtures 1. Materials and General Quality 7 questions Choosing the right material and what quality level to expect from stock and custom items. How do I choose between metal, acrylic, wood, and plastic for my display? Match the material to the usage. Metal is the choice for heavy-duty, high-impulse applications; acrylic gives a premium, crystal-clear look; wood adds warmth and a natural feel; and plastic delivers the most cost-efficient solution when you are ordering in volume. Send us the product type, weight and store environment and we will confirm the right material before quoting. Read the full answer in the Products FAQ Which material is best: ABS, PET or PVC for shelf pushers? For shelf pushers specifically, PET is the most cost-effective choice for general use, ABS offers the highest durability and rigidity, and PVC is rarely recommended because of environmental and durability concerns. If your application involves food contact or low-temperature environments, flag it during specification so the right grade is selected. Read the full answer in the Products FAQ What materials do you commonly use for display products, and are they environmentally friendly? Our display products are made with premium, environmentally friendly materials that comply with international standards. Where your application needs it, we can provide eco-friendly alternatives and food-contact-safe options, for example for fresh food and bakery merchandising. Read the full answer in the Products FAQ How durable are your display fixtures? Our fixtures are engineered for years of daily retail use, with reinforced joints and impact-tested structures. Durability is a design input from the start, not an afterthought — which is why the same fixture families keep working in high-traffic stores. Read the full answer in the Products FAQ Is the quality of in-stock items the same as custom-made products? Absolutely yes. All in-stock items are produced on the same production lines, following the same strict quality control standards as our custom orders. You receive identical factory-direct quality without the wait. Read the full answer in the Products FAQ Acrylic or PVC sign holders for countertop and table tent displays? Use acrylic (JE series) where the holder is part of the premium impression — counters, menus and reception — and PVC (JQ series) where cost and impact tolerance matter more, such as promotional table tents. Acrylic gives the cleaner edge polish; PVC survives rougher handling. Read the full answer in the Products FAQ How do you keep custom brand colours consistent across metal, acrylic and plastic parts? We match every part to one approved master — a physical sample plus a Pantone reference — and control each material separately: powder coating for metal, sheet for acrylic, masterbatch for moulded parts. Each route has its own realistic tolerance, so we tell you the expected colour shift per material before production. Read the full answer in the Products FAQ 2. Shelf Pushers, Springs and Bottle Feeders 9 questions How pusher systems work, how to size them, which spring tension to choose and how long they last. What is a shelf pusher system and how does it work? A shelf pusher system is a spring-loaded retail display device that automatically advances products to the front of the shelf as customers remove them. It keeps facings full, improves product visibility and supports tidy, modular shelf layouts without daily manual facing. Read the full answer in the Products FAQ How do I choose the right shelf pusher for my product size and weight? Match your product's dimensions, weight and packaging type to three pusher parameters: track width, track depth and spring tension. Correct matching gives stable, smooth feeding without jams or over-thrust — when in doubt, send us the product specification and we will select the pusher for you. Read the full answer in the Products FAQ What spring tension should I use? (2N, 4N, 6N, 10N, 15N guide) Select spring tension by product weight. Use 2–4N for lightweight items, 6–10N for medium-weight goods, and 10–15N for heavy bottled products. The right tension keeps product feeding reliably while protecting packaging from deformation. Read the full answer in the Products FAQ Can I customize the color and branding of my shelf pushers? Yes. We offer full colour and branding customization for shelf pushers, including printing, labelling and in-mold logo moulding for bulk orders. Pantone colour matching keeps the result consistent with your store identity, and customization MOQs are arranged on request. Read the full answer in the Products FAQ How long do shelf pusher springs last before needing replacement? Under normal retail use, VIGO DISPLAY's constant-force springs last 3–5 years, or roughly 10,000+ push cycles, before replacement is recommended. The springs use 304 stainless steel with a controlled tension decay rate, so performance stays consistent through the service life. Read the full answer in the Products FAQ Can red wine pushers adapt to red wine bottles of different heights ? They support height adjustment (track spacing can be fine-tuned by 3-5cm) and are equipped with replaceable baffles to adapt to different bottle diameters. Tested to be compatible with over 95% of red wine bottle specifications, ensuring neat display without tilting. Read the full answer in the Products FAQ How do I calculate how many shelf pusher lanes and facings I need per shelf? Divide the usable shelf width by the lane width to get the number of lanes, then set facing depth from how fast the product turns. On a 1,200 mm shelf that is typically 6 to 10 standard 120 mm lanes — send us the shelf width and SKU sizes and we will return a lane layout. Read the full answer in the Products FAQ Do shelf pushers and dividers work in chilled, wet or frozen conditions? Yes, with the right part selection: for cold and wet bays we pair transparent PET dividers (JL-30 to JL-35) with magnetic-base spring pushers (JL-16A / JL-16B), so nothing is drilled into the chilled shelf and the lane keeps its shape at low temperature. Read the full answer in the Products FAQ Gravity roller shelf system or spring-loaded shelf pusher for bottled drinks? Use a gravity roller system (JL-25 / JL-28) for cans and bottles that must self-feed forward on a sloped shelf, and a spring pusher (JL-16A / JL-16B) where the shelf is level or the pack is light and irregular. Pack weight and shelf angle decide it. Read the full answer in the Products FAQ 3. Magnetic Sign Holders and Wall-Safe Mounting 9 questions Holders and fixings that must not damage walls, resist humidity and stay tamper-proof. Will installation of Magnetic Sign Holders damage wall surfaces? They are built with traceless adhesive design with controllable and easy-to-remove adhesion, leaving no glue residue after removal. Tested to cause no damage to latex paint, ceramic tile and other wall surfaces, suitable for campus wall use. Read the full answer in the Products FAQ Will Magnetic Sign Holders rust when used in humid hospital environments ? They are built with 304 stainless steel frames + anti-corrosion magnetic components, passing 96-hour salt spray test without rust, safe for use in humid or frequently disinfected areas. Read the full answer in the Products FAQ Are paper contents displayed in magnetic sign holders prone to moisture damage? The sign holders are made of waterproof and moisture-proof material with sealed edges, effectively isolating dust and moisture, protecting internal paper honor certificates, photos and other contents from fading and deformation. Read the full answer in the Products FAQ Are Magnetic Sign Holders' contents easy to replace without authorization in bank halls? They are built with anti-tampering magnetic design with dedicated unlocking tools; unauthorized personnel cannot open or replace contents, while supporting content locking records, complying with bank information security management specifications. Read the full answer in the Products FAQ Will installation of Magnetic Sign Holders damage elevator walls?​ They are built with weak magnetic adsorption design (magnetic force ≤1.5kg), no residual glue after removal, tested to cause no damage to elevator wall paint, complying with property regulations. Read the full answer in the Products FAQ Will installation of elevator Magnetic Sign Holders damage elevator walls? They are built with weak magnetic adsorption design with controllable magnetic force (≤2kg), no residual glue after removal, tested to cause no damage to elevator walls. Read the full answer in the Products FAQ Does installation of Welcome Signs require wall damage? They support punch-free installation (using high-strength double-sided tape + auxiliary brackets), suitable for glass, latex paint, marble and other walls, leaving no residual traces after removal, protecting the original office environment. Read the full answer in the Products FAQ Does installation of hanging posters require damage to ceilings or walls? They come equipped with rail-type hanging system, fixed by ceiling traceless installation or wall bearing frame, leaving no residual traces after removal, suitable for various pharmacy-cosmetics store decoration environments. Read the full answer in the Products FAQ Are professional tools required for installing Hanging Promo Boards for New Products?​ They come equipped with punch-free hanging tracks, installation only requires screwdrivers to fix tracks, billboards are quickly installed through hooks, and single person can complete all arrangements within 30 minutes. Read the full answer in the Products FAQ 4. Welcome, Direction and Information Signage 7 questions Signs used in passageways, dim venues and high-traffic branches — visibility, soiling and long-term magnetism. Are Welcome Signs suitable for outdoor passage use? Outdoor versions are customizable, made of rainproof and sunproof materials with rust-proof borders, tolerating temperatures from -10℃ to 60℃. Read the full answer in the Products FAQ Will Welcome Signs deform when used near humid group class rooms? They are made of moisture-proof acrylic and rust-proof metal brackets, passing 72-hour high-temperature and high-humidity test without deformation, safe for use in humid areas such as yoga rooms and pool surroundings. Read the full answer in the Products FAQ Can Welcome Signs be seen clearly in KTV's dim environment?​ They are built with 300cd/m² high-brightness backlight design with anti-glare panel, visible distance up to 5 meters in dim environment, fully meeting guidance needs. Read the full answer in the Products FAQ Do information display stand panels get dirty easily in high-traffic branches? They are built with nano anti-fouling coated panels, waterproof and fingerprint-resistant, which can be cleaned with dry cloth daily. Tested to withstand 5000 touches without obvious stain residue. Read the full answer in the Products FAQ Will the magnetic effect of bulletin boards decrease after frequent use by multiple people? They are built with neodymium iron boron strong magnetic core (suction ≥3kg), tested to have magnetic attenuation ≤5% after 5000 times, still able to firmly fix documents after long-term use, adapting to high-frequency update scenarios. Read the full answer in the Products FAQ Will mini guidance signs affect customer passage when installed in narrow channels? They are built with ultra-thin design (thickness ≤3cm), fixed on the side of shelves by adhesive or card slots, without occupying channel space. Tested to have no impact on channel traffic efficiency, adapting to 90% of standard convenience store channel widths. Read the full answer in the Products FAQ Are Overhead Transfer Direction Signs clearly visible when installed high in passages? They are built with high-contrast color matching (fluorescent yellow arrows + dark background), text size optimized according to viewing distance, clearly readable within 5-10 meters, adapting to visual needs during fast travel. Read the full answer in the Products FAQ 5. Light Boxes, LED and Luminous Signs 6 questions Brightness, long-run attenuation, splash resistance and impact protection for illuminated displays. Will LED light boxes have brightness attenuation or color difference after long-term use? They are built with imported LED beads and constant current drive power supply, with average service life ≥50,000 hours, brightness attenuation rate ≤10%/5 years. Light box images use UV-resistant ink, with no obvious color difference after long-term use. Read the full answer in the Products FAQ Will Cocktail Feature Light Boxes be affected by strong light in bars? Light box brightness supports 3-level adjustment (max 1500cd/m²) with anti-glare panels, maintaining clear display even under strong stage lights. Read the full answer in the Products FAQ Are floor plan lightboxes prone to collision damage in crowded areas? They are built with 5mm thick scratch-resistant endurance board panels + reinforced metal frames, passing 10kg impact test without deformation, with rounded corners, adapting to crowded mall scenes. Read the full answer in the Products FAQ Will luminous table signs be affected by drink splashes when used at the bar? The table signs adopt a sealed design with waterproof rubber strips at the edges, passing 30-minute splash test without failure. Minor daily splashes do not affect their use. Read the full answer in the Products FAQ Will LED sign holders be damaged by coffee splashes when used at the bar?​ They are built with IP54 waterproof design with sealed shell, no impact from minor splashes, surface can be directly wiped with wet cloth daily. Read the full answer in the Products FAQ Should I choose a plug-in or rechargeable LED light box sign? Plug-in models (JS-1 wall mounted, JS-2 and JS-3 desktop stands) suit fixed positions with a socket; rechargeable sign holders (JS-30 to JS-32) suit tables and counters where a cable would be in the way. If the unit moves during the day, choose rechargeable. Read the full answer in the Products FAQ 6. Price Tags, Label Strips and POP Clips 7 questions Clamping force, humidity performance and quick content changes at the shelf edge and checkout. Is the clamping force of POP plastic clips sufficient? Will price tags fall off in humid weather? With high-strength spring design, clamping force ≥1.5N. Even if there is moisture in the stall, clamping ordinary A4 paper price tags will not fall off. It can be cleaned directly with water when dirty, adapting to humid market environment. Read the full answer in the Products FAQ Will POP plastic clips slip and fall off in humid environments? They are built with serrated clip design + high-strength spring, clamping force ≥2N. Tested to hold paper with price tags without falling off in humid environments, adapting to moist fruit and vegetable areas. Read the full answer in the Products FAQ Will price tag strips affect shelf load-bearing or product placement after installation? They are built with ultra-thin lightweight design (thickness ≤2mm), fixed on the edge of laminates through card slots, without occupying product placement space, no impact on shelf load-bearing, adapting to over 95% of standard supermarket shelves. Read the full answer in the Products FAQ Will price tag strips deform in humid pharmacy-cosmetics store environments ? They are made of moisture-proof acrylic material, passing 72-hour high-temperature and high-humidity test without deformation, surface anti-fog treatment ensures clear handwriting even with sprays in trial areas. Read the full answer in the Products FAQ Will frequent content replacement of checkout counter small stands cause magnetic failure? They are built with neodymium iron boron strong magnetic core design, with single adsorption force ≥2kg. Tested to have magnetic attenuation ≤8% after 5,000 replacement operations, still able to firmly fix promotional pages after long-term use, reducing falling risk. Read the full answer in the Products FAQ Do promotion information stands require frequent poster replacement, and is operation convenient? They are built with magnetic opening and closing design, allowing quick poster replacement without tools. Single poster replacement time ≤30 seconds, suitable for high-frequency update needs during big promotions. Read the full answer in the Products FAQ Are your ESL shelf strips compatible with standard electronic shelf labels? Yes — the JESL-D strip range (JESL-D40 to JESL-D49) can be specified with an ESL-compatible front profile, so standard 2.1 to 2.9 inch labels clip in without adapters. Compatibility is decided by the strip profile, so tell us your ESL model and we will match it. Read the full answer in the Products FAQ 7. Tent Cards, Table Signs and Food-Display Items 9 questions Frequently updated cards and food-zone displays that must resist water, heat and everyday handling. Promotion tent cards need frequent inner page updates, is the operation complicated? They are built with magnetic inner page design; no need to disassemble the stand, just gently remove the old inner page and replace with a new one (single replacement completed within 10 seconds), suitable for multiple product information updates during the exhibition. Read the full answer in the Products FAQ Do frequently touched department introduction tent cards easily breed bacteria? The surface uses nano antibacterial coating, with inhibition rate ≥99% against Escherichia coli and Staphylococcus aureus, complying with hospital infection control standards, and can be kept hygienic with daily wiping. Read the full answer in the Products FAQ Personal trainer introduction tent cards need frequent content updates, is replacement convenient? The tent cards adopt magnetic inner page design, allowing quick content replacement without tools. Single inner page replacement takes only 10 seconds, suitable for high-frequency updates of trainer information or achievement cases. Read the full answer in the Products FAQ Will promotion tent cards in fresh food zones be damaged by water? Special tent cards for fresh food zones adopt fully sealed waterproof design, with anti-fog film on the surface, tolerating daily washing and condensed water soaking. Tested to be used in humid environments for 30 days without deformation or blurred handwriting. Read the full answer in the Products FAQ Do Daily Specials Chalkboard writings get blurred by drink splashes easily? The chalkboard surface has splash-proof coating; minor drink splashes can be wiped off with dry cloth without permeation residues affecting writing. Read the full answer in the Products FAQ Will plastic table signs turn yellow after long-term use? Can they contact hot soup?​ They are made of food-grade PP material, passing anti-aging test (no obvious yellowing after 2-year simulation); can withstand temperatures below 80℃, no impact from daily hot soup splashes. Read the full answer in the Products FAQ Are L-shaped acrylic sign stands easy to tip over or scratch in daily use? The bottom adopts weighted anti-slip design (self-weight ≥500g), improving standing stability by 80%; the surface is scratch-resistant (hardness ≥3H), tested to have no obvious scratches after 500 daily wipes, adapting to high-frequency use scenarios. Read the full answer in the Products FAQ Will rattan-like baskets affect the freshness of bread due to material issues? They are built with food-grade PP material with breathable design, maintaining ventilation to delay bread hardening while providing moisture resistance to reduce water condensation. Tests show that bread stored in rattan-like baskets for 6 hours has no significant freshness change, adapting to the sales cycle of baked products. Read the full answer in the Products FAQ Can acrylic stepped display racks bear the weight of cold drink cups? Are they easy to tip over? They are made of 5mm thick acrylic material with anti-slip silicone pads at the bottom, single-layer load capacity up to 8kg (about 20 cold drink cups), with stability passing 15° tilt test without tipping. Read the full answer in the Products FAQ 8. Racks, Stands and Outdoor Durability 5 questions Load-bearing racks, A-type stands, overhead and category signs built for heavy or outdoor use. The load-bearing capacity of plastic stepped display racks: can they hold heavy watermelons ？ Each layer bears ≥15kg, with reinforced ribs at connections. Tested to stably place 10kg watermelons or 15kg pumpkins without deformation, fully adapting to heavy fruits and vegetables. Read the full answer in the Products FAQ Can outdoor exhibition props handle bad weather like rain? Custom outdoor props are available; signs and A-type stands use waterproof coated panels + rust-proof brackets, passing IP54 waterproof test, usable in light rain. Read the full answer in the Products FAQ Is the image fixing of A-type stands firm? Will it loosen in windy weather?​ The stands are equipped with anti-slip buckle design; no shaking after image installation; the weighted base has a wind resistance rating of level 5, maintaining stability even for outdoor use. Read the full answer in the Products FAQ Do overhead signs have potential safety hazards when hung for a long time? They use reinforced hanging accessories with load-bearing ≥50kg, passing 100,000 vibration tests without loosening, safe for use for over 5 years with regular maintenance, complying with transportation hub safety specifications. Read the full answer in the Products FAQ Do category signs get damaged easily in open passages or rainy days? They are made of waterproof PVC material with rainproof edge design, tested to withstand heavy rain rippling without deformation. Text is printed with UV to prevent fading, stable for over 1 year in outdoor passages. Read the full answer in the Products FAQ 9. Anti-Theft and Checkout Fixtures 1 question Loss-prevention fittings at the pegboard and the till, and how to choose between them. Retractable anti-theft pull boxes, hook stop locks or open pegboard hooks — which should I use? Match the fitting to the item: retractable pull boxes (JV-15 to JV-17) where customers must handle high-value goods, hook stop locks (JV-26) where a pegboard hook itself needs locking, and open pegboard hooks (JL-60 to JL-62) where turnover matters more than loss. Checkout dividers (JV-10 to JV-12) close the loop at the till. Read the full answer in the Products FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? These 52 questions cover the products buyers ask about most. For MOQ, payment and delivery on a specific item, see the Order & Delivery FAQ; for samples, customization and after-sales support, see the Service FAQ. Or simply send us the product you need to display and we will recommend the fixture. Send us your inquiry

VIGO DISPLAY Order & Delivery FAQ List Once you know which fixtures you need, the next questions are about the process: how to get a quote, what the MOQ is, which payment terms we accept, how fast stock ships, and how long production and delivery take. This list condenses the official VIGO DISPLAY Order & Delivery FAQ — 16 questions — into one page. 16 questions Ordering & logistics Official FAQ hub On this page 1. Quotes, MOQ and Payment 2. Production, Dispatch and Delivery Options 3. Trade Terms, Customs and Transit Damage 1. Quotes, MOQ and Payment How the quotation works, minimum quantities per product type, bulk pricing and payment terms. How do I get a quote, and what information should I prepare? Send us your product idea, quantity and target market, and our team replies with a tailored quote within one business day. The more specific you can be — product type, size, quantity, finish and destination — the more accurate the first quote will be. Read the full answer in the Order & Delivery FAQ What is the minimum order quantity (MOQ) for your products? Our MOQ is flexible and depends on the product type: roughly 500 units for standard display racks, 300 units for customized items, and 100 units for promotional props. If your first order is smaller, tell us — we will discuss whether your requirement can be accommodated. Read the full answer in the Order & Delivery FAQ What is the minimum order quantity, any price advantage for bulk purchase? We keep a low MOQ on small general fittings so you can buy flexibly, and we apply tiered favourable pricing for full-container bulk purchases. If you are planning a large programme or a long-term restock cycle, ask for the tiered price list before you commit. Read the full answer in the Order & Delivery FAQ What payment terms do you accept? We offer a variety of flexible payment terms to suit global customers, including standard T/T and L/C arrangements, with simple terms for sample orders. Every transaction is handled through secure, clearly documented channels. Read the full answer in the Order & Delivery FAQ How accurate is your real-time inventory display? Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability. Read the full answer in the Order & Delivery FAQ 2. Production, Dispatch and Delivery Options Lead times, in-stock dispatch speed, logistics and warehouse delivery, stock-holding programmes, and special handling for large or irregular cargo. How long is the production lead time, and what are the shipping options? Lead time depends on whether the product is standard or customized, and we offer three flexible shipping options so you can balance speed and cost. Tell us your target on-shelf date at the quotation stage and we will plan the production slot around it. Read the full answer in the Order & Delivery FAQ How fast can you ship after I place an order? Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch. Read the full answer in the Order & Delivery FAQ What are my logistics options and typical delivery times? We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout. Read the full answer in the Order & Delivery FAQ How to handle logistics for large or irregularly shaped customized props? We solve this in three ways: foldable or detachable structures that reduce packaging volume by up to 60%; cooperation with specialized carriers for oversized cargo, including door-to-door service; and freight-cost estimation at the quotation stage so you can plan the budget early. Read the full answer in the Order & Delivery FAQ Can you deliver to Amazon FBA or a third-party 3PL warehouse? Yes — we ship to FBA and 3PL addresses with the required carton labels, packing slips and delivery booking handled to the warehouse specification. Send your shipment ID and warehouse spec and we will confirm the plan. Read the full answer in the Order & Delivery FAQ What are the carton dimensions, weights and container loading capacity? Carton sizes are set by the design and confirmed on the packing list; a 20 ft container holds around 28 CBM and a 40 ft high cube around 68 CBM of usable volume. For exact figures on your SKUs, send the item list and quantities. Read the full answer in the Order & Delivery FAQ Can you hold safety stock or run a buffer inventory programme for us? Yes — for repeating items we can hold buffer stock at our factory or in a forward warehouse, released against your call-off schedule. Tell us your annual volume and call-off pattern and we will price stock holding. Read the full answer in the Order & Delivery FAQ How do you pack and label cartons for multi-store or multi-SKU deliveries? Cartons carry store or cluster codes, SKU codes and a carton number, with a master packing list matching every carton to its destination. Send your label template and store list and we will set up the packing scheme. Read the full answer in the Order & Delivery FAQ 3. Trade Terms, Customs and Transit Damage Incoterms, customs support and what happens if goods are damaged in transit. What trade terms (Incoterms) do you support — FOB, CIF, or DDP? We support FOB, CIF and DDP terms, so you choose how much shipping and customs responsibility we handle. Buyers who want a simpler receiving process often pick DDP; buyers with their own forwarder usually prefer FOB or CIF. Read the full answer in the Order & Delivery FAQ Do you help with customs clearance and import duties? Yes. We prepare complete export documents and can arrange door-to-door DDP delivery, handling clearance and duties on your side. If you import regularly, our documentation is set up to keep your own clearance smooth as well. Read the full answer in the Order & Delivery FAQ How do you handle product damage during shipping? We protect shipments with professional packaging designed to reduce damage in transit, and we operate a standardized damage-claim process so that if damage does occur it is resolved properly and quickly. Photograph the damaged carton on arrival and our team will guide you through the claim. Read the full answer in the Order & Delivery FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? These sixteen answers cover the standard ordering process. For product-specific questions, see the Products FAQ; for samples, customization and after-sales, see the Service FAQ. For a direct answer on your quantities and destination, send us your inquiry. Send us your inquiry

VIGO DISPLAY Service FAQ List Service is where a display supplier earns a long-term relationship: free design help, fast sampling, clear customization rules and honest after-sales support. This list condenses the official VIGO DISPLAY Service FAQ — 28 questions — into one readable page, grouped by topic. Tap a question to open its answer. 28 questions Service & support Official FAQ hub On this page — tap any question to open its answer 1. Working with Us: Service Journey, Advice and After-Sales 2. Samples, Re-sampling, Modifications and Revisions 3. Customization, Design, Pricing and Packaging Support 1. Working with Us: Service Journey, Advice and After-Sales 10 questions From the first inquiry to after-sales — the full process, free advice, trial orders and long-term cooperation. What is the full process from inquiry to delivery? It follows five stages — consultation, design and proposal, sampling, mass production with QC, then global shipping. Read the full answer in the Service FAQ Can I start with a small trial order before a bulk order? Yes, a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes. Read the full answer in the Service FAQ What after-sales support and warranty do you offer? We provide replacement parts, structural guidance, and optional on-site installation to keep your displays running long-term. Read the full answer in the Service FAQ What after-sales service do you offer for customized products? We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours. Read the full answer in the Service FAQ Do you provide exclusive services for long-term cooperative customers? Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc. Read the full answer in the Service FAQ Do you provide product installation guidance service? Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products. Read the full answer in the Service FAQ Can you provide product matching suggestion service? Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario. Read the full answer in the Service FAQ Do you offer annual display refresh programmes and repeat-order scheduling? Yes — we run annual refresh calendars with reserved production slots and scheduled repeat production, so seasonal displays ship on your campaign dates rather than around them. Share your campaign dates and we will return a production calendar. Read the full answer in the Service FAQ How do you handle rush orders for an urgent store opening date? We run a documented fast-track path: stock items dispatch in 24 to 48 hours, and custom units go on a compressed sampling and production plan with air freight where the date demands it. Send us the opening date and we will confirm what can arrive in time. Read the full answer in the Service FAQ What is the process for scaling a proven display from one pilot store to a full chain rollout? Lock the pilot specification, freeze a golden sample, then release in store clusters with site checks and a spare-parts ratio built into the plan. Share the store count and we will phase the rollout. Read the full answer in the Service FAQ 2. Samples, Re-sampling, Modifications and Revisions 8 questions How sampling works, what happens when you are not satisfied, and how late changes are handled. Can I get free product trial samples? Free trial samples are for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders. Read the full answer in the Service FAQ Do you offer samples of in-stock products? Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier. Read the full answer in the Service FAQ How long is sample lead time and mass production time for customized products? Regular samples are finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available. Read the full answer in the Service FAQ Can I re-sample if I am not satisfied with the customized product sample? Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications. Read the full answer in the Service FAQ Can I modify customization requirements during the customized product process? Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range. Read the full answer in the Service FAQ If we need to modify the design after confirming the sample, what is the process and additional cost The process, extra charges and lead-time adjustment depend on whether the change is minor or major. Minor modifications are handled quickly with limited impact; major redesigns are re-quoted before work begins. Confirm the design scope at the sample stage and we will keep any later change as low-cost as possible. Read the full answer in the Service FAQ Can I make changes to my customized order after confirmation? Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss. Read the full answer in the Service FAQ What if I need a slight modification to a standard in-stock product? For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline. Read the full answer in the Service FAQ 3. Customization, Design, Pricing and Packaging Support 10 questions Free design and 3D renderings, custom pricing versus standard, packaging customization and supermarket display solutions. Can you provide free design or 3D renderings before I order? Yes, our in-house R&D team provides free design proposals and 3D renderings for custom projects. Read the full answer in the Service FAQ Can you help with design if I don't have a clear concept? Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied. Read the full answer in the Service FAQ What’s the price difference between customized and standard products? The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes. Read the full answer in the Service FAQ Is customized packaging available for display props? Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days. Read the full answer in the Service FAQ Do you provide product packaging customization service? Yes. We print brand information and design exclusive packaging styles to your requirement, including export-ready and moisture-proof packaging. Custom packaging protects the product in transit and extends your brand to the unboxing moment. Read the full answer in the Service FAQ Do you support e-commerce and marketplace fulfillment packaging? Yes, we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers. Read the full answer in the Service FAQ Can you customize display products according to our specific requirements? We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production. Read the full answer in the Service FAQ Do you have any recommendations for display solutions suitable for different types of supermarkets？ Yes. We recommend targeted display solutions for different supermarket formats and share 3D renderings and layout plans before production. Tell us your store type and layout, and our team will propose the fixture combination that fits. Read the full answer in the Service FAQ Can you work from our own drawings, CAD or 3D files, or an existing sample? Yes — we accept 2D drawings, STEP/IGES 3D files, hand sketches and physical samples, and we confirm manufacturability before quoting. Send the drawing or a sample photo and we will run a manufacturability review. Read the full answer in the Service FAQ Can you supply a mixed container combining several display SKUs? Yes — mixed containers and consolidated LCL shipments are standard. We calculate the loading plan so the container is filled and cartons arrive in store order; send your SKU list and quantities. Read the full answer in the Service FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? These 23 answers cover our service process end to end. For questions about a specific product, see the Products FAQ; for pricing, payment and delivery terms, see the Order & Delivery FAQ. Otherwise contact our team — we answer within one business day. Send us your inquiry

VIGO DISPLAY Company FAQ List Whether you are evaluating a new display supplier or checking the credentials behind your store fixtures, these are the questions buyers ask us most. This list condenses the official VIGO DISPLAY Company FAQ — 14 questions — into one place: who we are, what we make, how we control quality, how OEM, ODM and customization work, and how we handle design protection, audits and partner terms. 14 questions Company & factory Official FAQ hub On this page 1. Who We Are and What We Make 2. Core Advantages and Production Capacity 3. Quality Control and Inspection Documentation 4. OEM/ODM, R&D and Customization Capability 5. Design Protection, Audits and Partner Terms 1. Who We Are and What We Make Are you the manufacturer of supermarket display products? Yes. We are an integrated industry-and-trade factory with about 15 years of experience, focused on retail display products and supermarket display props. Our team walks you through the whole process from design and production to delivery, so the factory you speak with is the factory that makes your order. Read the full answer in the Company FAQ What products does your company mainly operate? We operate eight categories of retail display supplies and promotional props covering most retail scenarios: POP/POS displays and props, shelf merchandising, fresh-produce displays, sign holders and more. If your store or brand works with physical displays, there is likely a category here that fits. Read the full answer in the Company FAQ What types of cooperative customers do you have, and are there any overseas cooperation cases? Our customers include chain supermarkets, convenience stores, fresh-food supermarkets, boutique stores and retail traders. We ship overseas regularly and maintain a large number of successful international cooperation cases, so global buyers are standard business rather than an exception. Read the full answer in the Company FAQ 2. Core Advantages and Production Capacity What are your core competitive advantages? Our advantage is an integrated chain: research and development, production, customization and export handled in one place. Buyers typically mention three things that come out of this model — high cost performance, stable delivery, and a complete foreign-trade service with dependable after-sales support for overseas retail customers. Read the full answer in the Company FAQ What is your production capacity, can you meet bulk order demands? Yes. We operate standardized production workshops and automated production lines with sufficient monthly capacity to take on large bulk foreign-trade orders, and we schedule long-term supply programmes for customers who reorder on a fixed cycle. Read the full answer in the Company FAQ 3. Quality Control and Inspection Documentation What quality control steps do you follow before shipping? Every order passes a five-stage QC process: incoming inspection, line inspection, process inspection, outgoing inspection, and a final pre-shipment audit. Nothing leaves the workshop without clearing each stage, and the discipline applies to standard and customized orders alike. Read the full answer in the Company FAQ Do you provide quality inspection reports for your display products? Yes. As an integrated industry-and-trade factory, we can provide quality inspection reports for retail display products and promotional props. This supports full-process quality control for your project and gives you compliant documentation for your own customers or your importing market. Read the full answer in the Company FAQ 4. OEM/ODM, R&D and Customization Capability What is the difference between OEM and ODM? OEM means you provide the design and we manufacture it to your specification. ODM means we design and build a product for your brand, based on your brief or our own product platform. Both are supported; the right choice depends on how much of the design work you want to keep in-house. Read the full answer in the Company FAQ What is your R&D capability, can you develop new products according to market demands? Yes. We keep a professional R&D team that tracks global retail display trends and develops new products in response to market demand. If a trend reaches your segment before it reaches our catalogue, we can work from your brief or from a competitor sample you supply. Read the full answer in the Company FAQ Do you support customized production service for overseas clients? Yes, and it is our core strength for export orders. We support full-range customization of size, colour matching, logo printing and appearance structure, with one-to-one service from the first drawing to the finished batch. Read the full answer in the Company FAQ Are your display products eco-friendly and recyclable? Yes. We offer recyclable materials and green production across our metal, acrylic, wood and plastic lines. If sustainability targets are part of your buying criteria, tell us at the quotation stage and we will match the material programme to your requirements. Read the full answer in the Company FAQ 5. Design Protection, Audits and Partner Terms What happens before you share files, how audits and inspections are arranged, and how distributor partnerships are structured. How do you protect our designs, drawings and brand assets before we share them? We sign an NDA before reviewing files, restrict access to the project team, and never reuse a customer design, mould or artwork for another buyer. If you need an NDA in place before you share files, send us your template. Read the full answer in the Company FAQ Can we arrange a factory audit or third-party inspection before ordering? Yes — factory visits, buyer audits and third-party pre-shipment inspections by SGS, BV or TÜV can be arranged, with documentation supplied for each. Tell us your audit or inspection requirement and we will arrange access. Read the full answer in the Company FAQ Do you work with distributors, agents and trading companies, and how are partner terms handled? Yes — we supply distributors, agents and trading companies, with volume tiers, catalogue and branding support, and territory protection by agreement. Reach our export desk to discuss partner terms. Read the full answer in the Company FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? This list answers the fourteen most common company questions. If your question is about a specific product, order terms or the service process, see the Products FAQ, Order & Delivery FAQ and Service FAQ lists. For anything else, contact our team. Send us your inquiry

A:Yes. A large share of our export volume moves through distributors, agents and trading companies. The commercial terms are ordinary wholesale terms; what is worth agreeing in writing is territory, brand usage and how end-customer enquiries are handled. 3 partner typesDistributor, agent, trader Volume tiersBased on annual volume By agreementTerritory and exclusivity What partner terms usually cover Pricing tiers set by annual volume commitment rather than by a single order size. Catalogue and image assets — product photography and specification sheets you can use in your own sales material. Private label and own-brand options, including packaging and instruction sheets under your brand. Territory and exclusivity, agreed in writing with clear performance conditions so both sides know what triggers renewal. The one term to settle first Agree how direct enquiries from your territory are routed before you start promoting the range. Most partner friction comes from end customers contacting the factory directly, not from price. Reach our export desk to discuss distributor and agent terms. Contact Our Export Desk

A:Yes. Audits and inspections are welcome and are usually arranged in two forms: your own team or a hired auditor visiting the factory, and a third-party pre-shipment inspection before the container is sealed. On-site auditBuyer or hired auditor Pre-shipmentThird-party inspection DocumentsProvided for each What we arrange and provide Factory visit scheduling — production floor, material stores and QC area, with a technical contact present. Access for your nominated third-party inspector, including sampling access before, during and after production. Quality documentation for the order — inspection record and, where applicable, material compliance certificates. Container loading photos and a sealed container number before shipment leaves. Timing that makes an inspection useful Book the pre-shipment inspection for the day packing finishes, before the container is loaded. Inspections done after loading can only report what has already shipped, which is far more expensive to correct. Tell us your audit or inspection requirement and we will arrange access. Arrange an Audit

A:Confidentiality is agreed before files move, not after. We sign a mutual NDA on request, limit access to the named project team, and treat custom tooling, printed artwork and customer designs as belonging to the buyer. NDA firstBefore file review Named teamRestricted access No reuseDesigns, moulds, artwork How we handle your material Mutual NDA signed before we receive drawings, artwork or samples — we can work to your template or ours. Access limited to the engineers, sales contact and production staff working on your project. Custom moulds and tooling are used only for your orders; we do not resell or offer them to other buyers. Customer-specific artwork, dies and screens are stored separately and not reused. Decide early who owns tooling For custom tooling, agree up front who owns the mould, where it is stored and whether it can be transferred. Tooling ownership is simple to record at the start of a project and awkward to resolve later if a relationship changes. Need an NDA in place before you share files? Send us your template. Arrange an NDA

A:Labelling is what makes a multi-store shipment usable rather than just delivered. Each carton carries a destination code, an SKU code and a sequential carton number, and the master packing list maps every carton to its store. 3 codesStore, SKU, carton no. 1 master listCarton to store mapping Cluster loadsPalletised by destination Standard labelling we apply Destination code — store number or cluster name, printed large enough to read from a pallet. SKU and quantity per carton, so receiving staff can check without opening the box. Sequential carton numbering — the fastest way to spot a shortage during receiving. Pallet clustering by destination so each store receives one consolidated unit where volume allows. Give us your label template If your warehouse or 3PL uses a label template, send it before packing starts. Matching your template avoids re-labelling on arrival, which is one of the most common avoidable handling costs in multi-store programmes. Send your label template and store list for a packing scheme. Set Up Labelling

A:Yes, for items you order repeatedly. Holding stock works well when demand is predictable and the specification is frozen; it works badly when the design still changes, because obsolete stock is the most expensive inventory there is. Factory or 3PLTwo holding options Call-offReleased in batches Frozen specRequired for stock holding How stock holding is usually structured A frozen specification and a documented replenishment trigger — a minimum level and a reorder point, not a verbal arrangement. A call-off schedule: we hold the volume, you release it in agreed batches so your cash is not tied up in full stock. An aging and obsolescence rule agreed in advance — how long stock may be held and who carries it beyond that date. Periodic stock reporting so you can see available quantity before you place the next release. Where stock holding adds cost Holding stock is not free. Expect a storage component in the price, minimum holding periods, and a limit on how much of a range we will carry. The break-even is usually reached only when you order the same specification at least two or three times a year. Tell us your annual volume and call-off pattern and we will price stock holding. Discuss Stock Holding

A:Carton size follows the design, not a fixed house standard — but you always get exact figures. Every order ships with a packing list stating carton quantity, dimensions, net and gross weight, and total CBM. ~28 CBM20 ft container usable ~68 CBM40 ft HC usable Packing listWith every shipment Indicative container capacity ContainerUsable volumeTypical loading 20 ft standardAbout 28 CBMFlat-packed fixtures, heavy items 40 ft standardAbout 58 CBMMixed SKU programmes 40 ft high cubeAbout 68 CBMAssembled units, low-density displays How packaging is decided Flat-pack wherever the display can be assembled on site — usually the single largest saving on freight. Carton strength is matched to stack height and transit mode; air freight and multi-handling routes need more board. Inner protection for finished surfaces — acrylic and powder-coated panels get interleaving and edge protection. Ask early if carton size is critical If your warehouse or 3PL has a maximum carton size or weight limit, tell us before production — packaging can usually be re-engineered, but not once the cartons are made and packed. Download the catalog for carton sizes and loading reference data. Download Packing Data

A:Yes. Shipping to a fulfilment centre is a documentation and booking process as much as a transport one: the warehouse sets carton labels, pallet rules, delivery windows and appointment requirements, and we build to those. FNSKU / labelsApplied at our factory BookingAppointment arranged Pallet rulesHeight and wrap spec What we need from you The exact warehouse address, plus the warehouse or FBA shipment ID. Label specification — FNSKU, carton label format, and whether labels are applied by us or by the warehouse. Pallet and stacking rules — maximum pallet height, footprint, wrap and corner-board requirements. Delivery constraints — appointment system, receiving days and any peak-season cut-offs. Peak-season warning Fulfilment centres enforce strict cut-offs before major sale events and often suspend receiving during peak weeks. Book shipment dates at least four to six weeks ahead of a peak, and keep a copy of the delivery confirmation in case the warehouse disputes the arrival date. Send your shipment ID and warehouse spec and we will confirm the plan. Confirm FBA Delivery

A:The pilot proves the concept; the rollout needs a frozen specification. Once a store has run the display for a normal trading cycle, we lock the spec, freeze a golden sample and release production in store clusters rather than all at once. 1 pilot cycleBefore the freeze Golden sampleThe rollout reference Phased clustersNever one big-bang release Six-step rollout sequence 1Pilot run — one or two stores, a full trading cycle, with store feedback captured on a short fixed form. 2Specification freeze — agree the final design, material, colour and hardware; no changes after this point without a version bump. 3Golden sample — one approved unit kept by both sides as the physical standard for every later run. 4Cluster release — ship by cluster or region so installation issues surface on a small batch, not across the chain. 5Site checks — confirm ceiling height, wall type and aisle width per store before each cluster ships. 6Steady state — repeat runs from the frozen spec, with an aging review after the first full year. Include spares in the rollout quantity Chains that order exactly one unit per store usually end up short when a single store damages a part during a busy week. Add roughly 3 to 5 percent spare units per cluster, and keep the small consumable parts — clips, feet, price tag strips — stocked separately. Browse the full POP/POS range that chain rollouts draw from. Browse the Full Range

A:Yes, with a clear split: if the item exists in stock it can ship in 24 to 48 hours after payment confirmation; if it must be made, we compress the schedule and tell you honestly which milestone is the binding constraint. 24–48 hStock dispatch Air freightWhen sea transit is too slow Milestone planFixed dates, fixed owners The fast-track path 1Day 0 — you send the target in-store date and the non-negotiable items; we confirm feasibility the same working day. 2Sampling is compressed or, where the design allows, replaced by a digital approval plus a single pre-production unit. 3Production is scheduled with a named production slot rather than a queue position. 4Shipping mode is chosen from the date: sea if it clears, air or expedited rail if it does not. Indicative timeline by route RouteProductionTransit Standard in-stock itemNone7–15 days dispatch Custom, standard lead time25–35 daysSea freight Custom, fast-trackCompressed, agreed milestone planAir freight What rush orders cannot fix A rush order cannot fix an unapproved design. If the artwork, colour or dimensions are still moving, the fastest option is usually to ship approved stock items now for the opening and add the custom units in a second wave — we will say so if that is the better route. Opening date fixed? Send it and we will confirm what can arrive in time. Check My Deadline

A:Yes. Retail display demand is seasonal, so the useful service is not a price list but a production calendar: we agree your campaign dates, work backwards to production and shipping windows, and reserve capacity for the repeat runs. 4–12 monthsPlanning horizon Reserved slotsFor repeat runs Same specMaterial kept on file What a refresh programme includes A shared calendar covering campaign dates, design freeze, sample approval, production and sailing windows. Reserved production capacity so spring and holiday season orders do not queue behind unrelated work. Specification and material kept on file, so repeat runs do not re-negotiate colour, thickness or hardware. Aging review once a year — which fixtures survived, which need structural revision before the next run. When to start planning For a seasonal campaign, start four to six months before the in-store date: roughly 30 days for design, 30 to 90 days for sampling, 25 to 35 days for custom production, plus sea transit. Starting later usually means air freight or a simpler design. See the latest arrivals we release for seasonal display refreshes. See New Arrivals