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VIGO DISPLAY Products FAQ List Product questions cover materials, specification and how each fixture behaves in real stores. This list condenses the full VIGO DISPLAY Products FAQ — 52 questions — into one page, grouped by product family. Tap a question to open its answer, and follow the link for the full version. 52 questions Materials, pushers & fixtures Official FAQ hub On this page — tap any question to open its answer 1. Materials and General Quality 2. Shelf Pushers, Springs and Bottle Feeders 3. Magnetic Sign Holders and Wall-Safe Mounting 4. Welcome, Direction and Information Signage 5. Light Boxes, LED and Luminous Signs 6. Price Tags, Label Strips and POP Clips 7. Tent Cards, Table Signs and Food-Display Items 8. Racks, Stands and Outdoor Durability 1. Materials and General Quality 5 questions Choosing the right material and what quality level to expect from stock and custom items. How do I choose between metal, acrylic, wood, and plastic for my display? Match the material to the usage. Metal is the choice for heavy-duty, high-impulse applications; acrylic gives a premium, crystal-clear look; wood adds warmth and a natural feel; and plastic delivers the most cost-efficient solution when you are ordering in volume. Send us the product type, weight and store environment and we will confirm the right material before quoting. Read the full answer in the undefined Which material is best: ABS, PET or PVC for shelf pushers? For shelf pushers specifically, PET is the most cost-effective choice for general use, ABS offers the highest durability and rigidity, and PVC is rarely recommended because of environmental and durability concerns. If your application involves food contact or low-temperature environments, flag it during specification so the right grade is selected. Read the full answer in the undefined What materials do you commonly use for display products, and are they environmentally friendly? Our display products are made with premium, environmentally friendly materials that comply with international standards. Where your application needs it, we can provide eco-friendly alternatives and food-contact-safe options, for example for fresh food and bakery merchandising. Read the full answer in the undefined How durable are your display fixtures? Our fixtures are engineered for years of daily retail use, with reinforced joints and impact-tested structures. Durability is a design input from the start, not an afterthought — which is why the same fixture families keep working in high-traffic stores. Read the full answer in the undefined Is the quality of in-stock items the same as custom-made products? Absolutely yes. All in-stock items are produced on the same production lines, following the same strict quality control standards as our custom orders. You receive identical factory-direct quality without the wait. Read the full answer in the undefined 2. Shelf Pushers, Springs and Bottle Feeders 6 questions How pusher systems work, how to size them, which spring tension to choose and how long they last. What is a shelf pusher system and how does it work? A shelf pusher system is a spring-loaded retail display device that automatically advances products to the front of the shelf as customers remove them. It keeps facings full, improves product visibility and supports tidy, modular shelf layouts without daily manual facing. Read the full answer in the undefined How do I choose the right shelf pusher for my product size and weight? Match your product's dimensions, weight and packaging type to three pusher parameters: track width, track depth and spring tension. Correct matching gives stable, smooth feeding without jams or over-thrust — when in doubt, send us the product specification and we will select the pusher for you. Read the full answer in the undefined What spring tension should I use? (2N, 4N, 6N, 10N, 15N guide) Select spring tension by product weight. Use 2–4N for lightweight items, 6–10N for medium-weight goods, and 10–15N for heavy bottled products. The right tension keeps product feeding reliably while protecting packaging from deformation. Read the full answer in the undefined Can I customize the color and branding of my shelf pushers? Yes. We offer full colour and branding customization for shelf pushers, including printing, labelling and in-mold logo moulding for bulk orders. Pantone colour matching keeps the result consistent with your store identity, and customization MOQs are arranged on request. Read the full answer in the undefined How long do shelf pusher springs last before needing replacement? Under normal retail use, VIGO DISPLAY's constant-force springs last 3–5 years, or roughly 10,000+ push cycles, before replacement is recommended. The springs use 304 stainless steel with a controlled tension decay rate, so performance stays consistent through the service life. Read the full answer in the undefined Can red wine pushers adapt to red wine bottles of different heights ? They support height adjustment (track spacing can be fine-tuned by 3-5cm) and are equipped with replaceable baffles to adapt to different bottle diameters. Tested to be compatible with over 95% of red wine bottle specifications, ensuring neat display without tilting. Read the full answer in the undefined 3. Magnetic Sign Holders and Wall-Safe Mounting 9 questions Holders and fixings that must not damage walls, resist humidity and stay tamper-proof. Will installation of Magnetic Sign Holders damage wall surfaces? They are built with traceless adhesive design with controllable and easy-to-remove adhesion, leaving no glue residue after removal. Tested to cause no damage to latex paint, ceramic tile and other wall surfaces, suitable for campus wall use. Read the full answer in the undefined Will Magnetic Sign Holders rust when used in humid hospital environments ? They are built with 304 stainless steel frames + anti-corrosion magnetic components, passing 96-hour salt spray test without rust, safe for use in humid or frequently disinfected areas. Read the full answer in the undefined Are paper contents displayed in magnetic sign holders prone to moisture damage? The sign holders are made of waterproof and moisture-proof material with sealed edges, effectively isolating dust and moisture, protecting internal paper honor certificates, photos and other contents from fading and deformation. Read the full answer in the undefined Are Magnetic Sign Holders' contents easy to replace without authorization in bank halls? They are built with anti-tampering magnetic design with dedicated unlocking tools; unauthorized personnel cannot open or replace contents, while supporting content locking records, complying with bank information security management specifications. Read the full answer in the undefined Will installation of Magnetic Sign Holders damage elevator walls?​ They are built with weak magnetic adsorption design (magnetic force ≤1.5kg), no residual glue after removal, tested to cause no damage to elevator wall paint, complying with property regulations. Read the full answer in the undefined Will installation of elevator Magnetic Sign Holders damage elevator walls? They are built with weak magnetic adsorption design with controllable magnetic force (≤2kg), no residual glue after removal, tested to cause no damage to elevator walls. Read the full answer in the undefined Does installation of Welcome Signs require wall damage? They support punch-free installation (using high-strength double-sided tape + auxiliary brackets), suitable for glass, latex paint, marble and other walls, leaving no residual traces after removal, protecting the original office environment. Read the full answer in the undefined Does installation of hanging posters require damage to ceilings or walls? They come equipped with rail-type hanging system, fixed by ceiling traceless installation or wall bearing frame, leaving no residual traces after removal, suitable for various pharmacy-cosmetics store decoration environments. Read the full answer in the undefined Are professional tools required for installing Hanging Promo Boards for New Products?​ They come equipped with punch-free hanging tracks, installation only requires screwdrivers to fix tracks, billboards are quickly installed through hooks, and single person can complete all arrangements within 30 minutes. Read the full answer in the undefined 4. Welcome, Direction and Information Signage 7 questions Signs used in passageways, dim venues and high-traffic branches — visibility, soiling and long-term magnetism. Are Welcome Signs suitable for outdoor passage use? Outdoor versions are customizable, made of rainproof and sunproof materials with rust-proof borders, tolerating temperatures from -10℃ to 60℃. Read the full answer in the undefined Will Welcome Signs deform when used near humid group class rooms? They are made of moisture-proof acrylic and rust-proof metal brackets, passing 72-hour high-temperature and high-humidity test without deformation, safe for use in humid areas such as yoga rooms and pool surroundings. Read the full answer in the undefined Can Welcome Signs be seen clearly in KTV's dim environment?​ They are built with 300cd/m² high-brightness backlight design with anti-glare panel, visible distance up to 5 meters in dim environment, fully meeting guidance needs. Read the full answer in the undefined Do information display stand panels get dirty easily in high-traffic branches? They are built with nano anti-fouling coated panels, waterproof and fingerprint-resistant, which can be cleaned with dry cloth daily. Tested to withstand 5000 touches without obvious stain residue. Read the full answer in the undefined Will the magnetic effect of bulletin boards decrease after frequent use by multiple people? They are built with neodymium iron boron strong magnetic core (suction ≥3kg), tested to have magnetic attenuation ≤5% after 5000 times, still able to firmly fix documents after long-term use, adapting to high-frequency update scenarios. Read the full answer in the undefined Will mini guidance signs affect customer passage when installed in narrow channels? They are built with ultra-thin design (thickness ≤3cm), fixed on the side of shelves by adhesive or card slots, without occupying channel space. Tested to have no impact on channel traffic efficiency, adapting to 90% of standard convenience store channel widths. Read the full answer in the undefined Are Overhead Transfer Direction Signs clearly visible when installed high in passages? They are built with high-contrast color matching (fluorescent yellow arrows + dark background), text size optimized according to viewing distance, clearly readable within 5-10 meters, adapting to visual needs during fast travel. Read the full answer in the undefined 5. Light Boxes, LED and Luminous Signs 5 questions Brightness, long-run attenuation, splash resistance and impact protection for illuminated displays. Will LED light boxes have brightness attenuation or color difference after long-term use? They are built with imported LED beads and constant current drive power supply, with average service life ≥50,000 hours, brightness attenuation rate ≤10%/5 years. Light box images use UV-resistant ink, with no obvious color difference after long-term use. Read the full answer in the undefined Will Cocktail Feature Light Boxes be affected by strong light in bars? Light box brightness supports 3-level adjustment (max 1500cd/m²) with anti-glare panels, maintaining clear display even under strong stage lights. Read the full answer in the undefined Are floor plan lightboxes prone to collision damage in crowded areas? They are built with 5mm thick scratch-resistant endurance board panels + reinforced metal frames, passing 10kg impact test without deformation, with rounded corners, adapting to crowded mall scenes. Read the full answer in the undefined Will luminous table signs be affected by drink splashes when used at the bar? The table signs adopt a sealed design with waterproof rubber strips at the edges, passing 30-minute splash test without failure. Minor daily splashes do not affect their use. Read the full answer in the undefined Will LED sign holders be damaged by coffee splashes when used at the bar?​ They are built with IP54 waterproof design with sealed shell, no impact from minor splashes, surface can be directly wiped with wet cloth daily. Read the full answer in the undefined 6. Price Tags, Label Strips and POP Clips 6 questions Clamping force, humidity performance and quick content changes at the shelf edge and checkout. Is the clamping force of POP plastic clips sufficient? Will price tags fall off in humid weather? With high-strength spring design, clamping force ≥1.5N. Even if there is moisture in the stall, clamping ordinary A4 paper price tags will not fall off. It can be cleaned directly with water when dirty, adapting to humid market environment. Read the full answer in the undefined Will POP plastic clips slip and fall off in humid environments? They are built with serrated clip design + high-strength spring, clamping force ≥2N. Tested to hold paper with price tags without falling off in humid environments, adapting to moist fruit and vegetable areas. Read the full answer in the undefined Will price tag strips affect shelf load-bearing or product placement after installation? They are built with ultra-thin lightweight design (thickness ≤2mm), fixed on the edge of laminates through card slots, without occupying product placement space, no impact on shelf load-bearing, adapting to over 95% of standard supermarket shelves. Read the full answer in the undefined Will price tag strips deform in humid pharmacy-cosmetics store environments ? They are made of moisture-proof acrylic material, passing 72-hour high-temperature and high-humidity test without deformation, surface anti-fog treatment ensures clear handwriting even with sprays in trial areas. Read the full answer in the undefined Will frequent content replacement of checkout counter small stands cause magnetic failure? They are built with neodymium iron boron strong magnetic core design, with single adsorption force ≥2kg. Tested to have magnetic attenuation ≤8% after 5,000 replacement operations, still able to firmly fix promotional pages after long-term use, reducing falling risk. Read the full answer in the undefined Do promotion information stands require frequent poster replacement, and is operation convenient? They are built with magnetic opening and closing design, allowing quick poster replacement without tools. Single poster replacement time ≤30 seconds, suitable for high-frequency update needs during big promotions. Read the full answer in the undefined 7. Tent Cards, Table Signs and Food-Display Items 9 questions Frequently updated cards and food-zone displays that must resist water, heat and everyday handling. Promotion tent cards need frequent inner page updates, is the operation complicated? They are built with magnetic inner page design; no need to disassemble the stand, just gently remove the old inner page and replace with a new one (single replacement completed within 10 seconds), suitable for multiple product information updates during the exhibition. Read the full answer in the undefined Do frequently touched department introduction tent cards easily breed bacteria? The surface uses nano antibacterial coating, with inhibition rate ≥99% against Escherichia coli and Staphylococcus aureus, complying with hospital infection control standards, and can be kept hygienic with daily wiping. Read the full answer in the undefined Personal trainer introduction tent cards need frequent content updates, is replacement convenient? The tent cards adopt magnetic inner page design, allowing quick content replacement without tools. Single inner page replacement takes only 10 seconds, suitable for high-frequency updates of trainer information or achievement cases. Read the full answer in the undefined Will promotion tent cards in fresh food zones be damaged by water? Special tent cards for fresh food zones adopt fully sealed waterproof design, with anti-fog film on the surface, tolerating daily washing and condensed water soaking. Tested to be used in humid environments for 30 days without deformation or blurred handwriting. Read the full answer in the undefined Do Daily Specials Chalkboard writings get blurred by drink splashes easily? The chalkboard surface has splash-proof coating; minor drink splashes can be wiped off with dry cloth without permeation residues affecting writing. Read the full answer in the undefined Will plastic table signs turn yellow after long-term use? Can they contact hot soup?​ They are made of food-grade PP material, passing anti-aging test (no obvious yellowing after 2-year simulation); can withstand temperatures below 80℃, no impact from daily hot soup splashes. Read the full answer in the undefined Are L-shaped acrylic sign stands easy to tip over or scratch in daily use? The bottom adopts weighted anti-slip design (self-weight ≥500g), improving standing stability by 80%; the surface is scratch-resistant (hardness ≥3H), tested to have no obvious scratches after 500 daily wipes, adapting to high-frequency use scenarios. Read the full answer in the undefined Will rattan-like baskets affect the freshness of bread due to material issues? They are built with food-grade PP material with breathable design, maintaining ventilation to delay bread hardening while providing moisture resistance to reduce water condensation. Tests show that bread stored in rattan-like baskets for 6 hours has no significant freshness change, adapting to the sales cycle of baked products. Read the full answer in the undefined Can acrylic stepped display racks bear the weight of cold drink cups? Are they easy to tip over? They are made of 5mm thick acrylic material with anti-slip silicone pads at the bottom, single-layer load capacity up to 8kg (about 20 cold drink cups), with stability passing 15° tilt test without tipping. Read the full answer in the undefined 8. Racks, Stands and Outdoor Durability 5 questions Load-bearing racks, A-type stands, overhead and category signs built for heavy or outdoor use. The load-bearing capacity of plastic stepped display racks: can they hold heavy watermelons ？ Each layer bears ≥15kg, with reinforced ribs at connections. Tested to stably place 10kg watermelons or 15kg pumpkins without deformation, fully adapting to heavy fruits and vegetables. Read the full answer in the undefined Can outdoor exhibition props handle bad weather like rain? Custom outdoor props are available; signs and A-type stands use waterproof coated panels + rust-proof brackets, passing IP54 waterproof test, usable in light rain. Read the full answer in the undefined Is the image fixing of A-type stands firm? Will it loosen in windy weather?​ The stands are equipped with anti-slip buckle design; no shaking after image installation; the weighted base has a wind resistance rating of level 5, maintaining stability even for outdoor use. Read the full answer in the undefined Do overhead signs have potential safety hazards when hung for a long time? They use reinforced hanging accessories with load-bearing ≥50kg, passing 100,000 vibration tests without loosening, safe for use for over 5 years with regular maintenance, complying with transportation hub safety specifications. Read the full answer in the undefined Do category signs get damaged easily in open passages or rainy days? They are made of waterproof PVC material with rainproof edge design, tested to withstand heavy rain rippling without deformation. Text is printed with UV to prevent fading, stable for over 1 year in outdoor passages. Read the full answer in the undefined Related FAQ lists Company Products Order & Delivery Service Still have a question? These 52 questions cover the products buyers ask about most. For MOQ, payment and delivery on a specific item, see the Order & Delivery FAQ; for samples, customization and after-sales support, see the Service FAQ. Or simply send us the product you need to display and we will recommend the fixture. Send us your inquiry

VIGO DISPLAY Order & Delivery FAQ List Once you know which fixtures you need, the next questions are about the process: how to get a quote, what the MOQ is, which payment terms we accept, how fast stock ships, and how long production and delivery take. This list condenses the official VIGO DISPLAY Order & Delivery FAQ — 12 questions — into one page. 12 questions Ordering & logistics Official FAQ hub On this page 1. Quotes, MOQ and Payment 2. Production, Dispatch and Delivery Options 3. Trade Terms, Customs and Transit Damage 1. Quotes, MOQ and Payment How the quotation works, minimum quantities per product type, bulk pricing and payment terms. How do I get a quote, and what information should I prepare? Send us your product idea, quantity and target market, and our team replies with a tailored quote within one business day. The more specific you can be — product type, size, quantity, finish and destination — the more accurate the first quote will be. Read the full answer in the undefined What is the minimum order quantity (MOQ) for your products? Our MOQ is flexible and depends on the product type: roughly 500 units for standard display racks, 300 units for customized items, and 100 units for promotional props. If your first order is smaller, tell us — we will discuss whether your requirement can be accommodated. Read the full answer in the undefined What is the minimum order quantity, any price advantage for bulk purchase? We keep a low MOQ on small general fittings so you can buy flexibly, and we apply tiered favourable pricing for full-container bulk purchases. If you are planning a large programme or a long-term restock cycle, ask for the tiered price list before you commit. Read the full answer in the undefined What payment terms do you accept? We offer a variety of flexible payment terms to suit global customers, including standard T/T and L/C arrangements, with simple terms for sample orders. Every transaction is handled through secure, clearly documented channels. Read the full answer in the undefined How accurate is your real-time inventory display? Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability. Read the full answer in the undefined 2. Production, Dispatch and Delivery Options Lead times, in-stock dispatch speed, logistics options and special handling for large or irregular cargo. How long is the production lead time, and what are the shipping options? Lead time depends on whether the product is standard or customized, and we offer three flexible shipping options so you can balance speed and cost. Tell us your target on-shelf date at the quotation stage and we will plan the production slot around it. Read the full answer in the undefined How fast can you ship after I place an order? Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch. Read the full answer in the undefined What are my logistics options and typical delivery times? We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout. Read the full answer in the undefined How to handle logistics for large or irregularly shaped customized props? We solve this in three ways: foldable or detachable structures that reduce packaging volume by up to 60%; cooperation with specialized carriers for oversized cargo, including door-to-door service; and freight-cost estimation at the quotation stage so you can plan the budget early. Read the full answer in the undefined 3. Trade Terms, Customs and Transit Damage Incoterms, customs support and what happens if goods are damaged in transit. What trade terms (Incoterms) do you support — FOB, CIF, or DDP? We support FOB, CIF and DDP terms, so you choose how much shipping and customs responsibility we handle. Buyers who want a simpler receiving process often pick DDP; buyers with their own forwarder usually prefer FOB or CIF. Read the full answer in the undefined Do you help with customs clearance and import duties? Yes. We prepare complete export documents and can arrange door-to-door DDP delivery, handling clearance and duties on your side. If you import regularly, our documentation is set up to keep your own clearance smooth as well. Read the full answer in the undefined How do you handle product damage during shipping? We protect shipments with professional packaging designed to reduce damage in transit, and we operate a standardized damage-claim process so that if damage does occur it is resolved properly and quickly. Photograph the damaged carton on arrival and our team will guide you through the claim. Read the full answer in the undefined Related FAQ lists Company Products Order & Delivery Service Still have a question? These twelve answers cover the standard ordering process. For product-specific questions, see the Products FAQ; for samples, customization and after-sales, see the Service FAQ. For a direct answer on your quantities and destination, send us your inquiry. Send us your inquiry

VIGO DISPLAY Service FAQ List Service is where a display supplier earns a long-term relationship: free design help, fast sampling, clear customization rules and honest after-sales support. This list condenses the official VIGO DISPLAY Service FAQ — 23 questions — into one readable page, grouped by topic. Tap a question to open its answer. 23 questions Service & support Official FAQ hub On this page — tap any question to open its answer 1. Working with Us: Service Journey, Advice and After-Sales 2. Samples, Re-sampling, Modifications and Revisions 3. Customization, Design, Pricing and Packaging Support 1. Working with Us: Service Journey, Advice and After-Sales 7 questions From the first inquiry to after-sales — the full process, free advice, trial orders and long-term cooperation. What is the full process from inquiry to delivery? It follows five stages — consultation, design and proposal, sampling, mass production with QC, then global shipping. Read the full answer in the undefined Can I start with a small trial order before a bulk order? Yes, a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes. Read the full answer in the undefined What after-sales support and warranty do you offer? We provide replacement parts, structural guidance, and optional on-site installation to keep your displays running long-term. Read the full answer in the undefined What after-sales service do you offer for customized products? We offer a 12-month warranty for non-human damage. During this period, we provide free replacement or repair for quality issues. For logistics damage, we coordinate with you and the freight company for claims. Our team responds to inquiries within 12 hours. Read the full answer in the undefined Do you provide exclusive services for long-term cooperative customers? Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc. Read the full answer in the undefined Do you provide product installation guidance service? Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products. Read the full answer in the undefined Can you provide product matching suggestion service? Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario. Read the full answer in the undefined 2. Samples, Re-sampling, Modifications and Revisions 8 questions How sampling works, what happens when you are not satisfied, and how late changes are handled. Can I get free product trial samples? Free trial samples are for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders. Read the full answer in the undefined Do you offer samples of in-stock products? Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier. Read the full answer in the undefined How long is sample lead time and mass production time for customized products? Regular samples are finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available. Read the full answer in the undefined Can I re-sample if I am not satisfied with the customized product sample? Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications. Read the full answer in the undefined Can I modify customization requirements during the customized product process? Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range. Read the full answer in the undefined If we need to modify the design after confirming the sample, what is the process and additional cost The process, extra charges and lead-time adjustment depend on whether the change is minor or major. Minor modifications are handled quickly with limited impact; major redesigns are re-quoted before work begins. Confirm the design scope at the sample stage and we will keep any later change as low-cost as possible. Read the full answer in the undefined Can I make changes to my customized order after confirmation? Small changes (e.g., color adjustment, minor spec tweak) are acceptable within 48 hours of order confirmation, with no extra cost. For major changes (e.g., design overhaul, material replacement) after production starts, a revision fee may apply based on the work completed. We’ll communicate promptly to minimize your loss. Read the full answer in the undefined What if I need a slight modification to a standard in-stock product? For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline. Read the full answer in the undefined 3. Customization, Design, Pricing and Packaging Support 8 questions Free design and 3D renderings, custom pricing versus standard, packaging customization and supermarket display solutions. Can you provide free design or 3D renderings before I order? Yes, our in-house R&D team provides free design proposals and 3D renderings for custom projects. Read the full answer in the undefined Can you help with design if I don't have a clear concept? Absolutely. Our design team with 8+ years of FMCG retail experience will collaborate with you. We first understand your brand, target audience, and usage scenarios, then provide 2-3 concept drafts (e.g., 3D renderings of shelf layouts) for your choice. Revisions are offered until you’re satisfied. Read the full answer in the undefined What’s the price difference between customized and standard products? The price varies by customization complexity. Generally, customized products are 15% - 30% higher than standard ones. Simple changes (like color) add ~15%, while complex customization (unique design, special materials) can increase by up to 30%. We provide itemized quotes so you know where every cost goes. Read the full answer in the undefined Is customized packaging available for display props? Yes. We offer neutral packaging, custom - printed sleeves, and PVC label sticking. The MOQ for customized packaging is 200 sets. We also provide a design template library to simplify the process, and packaging proofing can be finished within 7 days. Read the full answer in the undefined Do you provide product packaging customization service? Yes. We print brand information and design exclusive packaging styles to your requirement, including export-ready and moisture-proof packaging. Custom packaging protects the product in transit and extends your brand to the unboxing moment. Read the full answer in the undefined Do you support e-commerce and marketplace fulfillment packaging? Yes, we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers. Read the full answer in the undefined Can you customize display products according to our specific requirements? We specialize in customizing supermarket displays and promotional props. We can tailor products to your exact dimensions, materials, colors, logos, and functional requirements. To begin, please provide CAD drawings, sample photos, or specific parameters. Our R&D team will evaluate feasibility and provide a quotation within 2-3 working days. For complex designs, we can also produce a pre-production sample for your approval before mass production. Read the full answer in the undefined Do you have any recommendations for display solutions suitable for different types of supermarkets？ Yes. We recommend targeted display solutions for different supermarket formats and share 3D renderings and layout plans before production. Tell us your store type and layout, and our team will propose the fixture combination that fits. Read the full answer in the undefined Related FAQ lists Company Products Order & Delivery Service Still have a question? These 23 answers cover our service process end to end. For questions about a specific product, see the Products FAQ; for pricing, payment and delivery terms, see the Order & Delivery FAQ. Otherwise contact our team — we answer within one business day. Send us your inquiry

VIGO DISPLAY Company FAQ List Whether you are evaluating a new display supplier or checking the credentials behind your store fixtures, these are the questions buyers ask us most. This list condenses the official VIGO DISPLAY Company FAQ into one place: who we are, what we make, how we control quality, and how OEM, ODM and customization work when you source from us. 11 questions Company & factory Official FAQ hub On this page 1. Who We Are and What We Make 2. Core Advantages and Production Capacity 3. Quality Control and Inspection Documentation 4. OEM/ODM, R&D and Customization Capability 1. Who We Are and What We Make Are you the manufacturer of supermarket display products? Yes. We are an integrated industry-and-trade factory with about 15 years of experience, focused on retail display products and supermarket display props. Our team walks you through the whole process from design and production to delivery, so the factory you speak with is the factory that makes your order. Read the full answer in the undefined What products does your company mainly operate? We operate eight categories of retail display supplies and promotional props covering most retail scenarios: POP/POS displays and props, shelf merchandising, fresh-produce displays, sign holders and more. If your store or brand works with physical displays, there is likely a category here that fits. Read the full answer in the undefined What types of cooperative customers do you have, and are there any overseas cooperation cases? Our customers include chain supermarkets, convenience stores, fresh-food supermarkets, boutique stores and retail traders. We ship overseas regularly and maintain a large number of successful international cooperation cases, so global buyers are standard business rather than an exception. Read the full answer in the undefined 2. Core Advantages and Production Capacity What are your core competitive advantages? Our advantage is an integrated chain: research and development, production, customization and export handled in one place. Buyers typically mention three things that come out of this model — high cost performance, stable delivery, and a complete foreign-trade service with dependable after-sales support for overseas retail customers. Read the full answer in the undefined What is your production capacity, can you meet bulk order demands? Yes. We operate standardized production workshops and automated production lines with sufficient monthly capacity to take on large bulk foreign-trade orders, and we schedule long-term supply programmes for customers who reorder on a fixed cycle. Read the full answer in the undefined 3. Quality Control and Inspection Documentation What quality control steps do you follow before shipping? Every order passes a five-stage QC process: incoming inspection, line inspection, process inspection, outgoing inspection, and a final pre-shipment audit. Nothing leaves the workshop without clearing each stage, and the discipline applies to standard and customized orders alike. Read the full answer in the undefined Do you provide quality inspection reports for your display products? Yes. As an integrated industry-and-trade factory, we can provide quality inspection reports for retail display products and promotional props. This supports full-process quality control for your project and gives you compliant documentation for your own customers or your importing market. Read the full answer in the undefined 4. OEM/ODM, R&D and Customization Capability What is the difference between OEM and ODM? OEM means you provide the design and we manufacture it to your specification. ODM means we design and build a product for your brand, based on your brief or our own product platform. Both are supported; the right choice depends on how much of the design work you want to keep in-house. Read the full answer in the undefined What is your R&D capability, can you develop new products according to market demands? Yes. We keep a professional R&D team that tracks global retail display trends and develops new products in response to market demand. If a trend reaches your segment before it reaches our catalogue, we can work from your brief or from a competitor sample you supply. Read the full answer in the undefined Do you support customized production service for overseas clients? Yes, and it is our core strength for export orders. We support full-range customization of size, colour matching, logo printing and appearance structure, with one-to-one service from the first drawing to the finished batch. Read the full answer in the undefined Are your display products eco-friendly and recyclable? Yes. We offer recyclable materials and green production across our metal, acrylic, wood and plastic lines. If sustainability targets are part of your buying criteria, tell us at the quotation stage and we will match the material programme to your requirements. Read the full answer in the undefined Related FAQ lists Company Products Order & Delivery Service Still have a question? This list answers the eleven most common company questions. If your question is about a specific product, order terms or the service process, see the Products FAQ, Order & Delivery FAQ and Service FAQ lists. For anything else, contact our team. Send us your inquiry

A:Match material to usage — metal for heavy-duty, acrylic for premium clarity, wood for warmth, plastic for cost-efficient volume.4 materialsDedicated lines under one roofCNC cuttingPrecision fabricationLaser engravingFine detail workMaterial by scenarioMetal — heavy-duty and anti-theft fixtures like checkout hooksAcrylic — premium transparency for brochure holders and counter displaysWood — warmth for premium merchandising and themed promotionsPlastic — cost-efficient high-volume runs like shelf pushers and dividersMix and matchWe run dedicated production lines for all four materials under one roof, and our team can also combine materials — such as a metal frame with acrylic panels — for the best of both. Why Choose VIGO DISPLAYFour dedicated production lines under one roof — metal, acrylic, wood, plasticMixed-material designs — e.g. metal frames with acrylic panelsCNC cutting and laser engraving for millimeter-level precisionNot sure which material suits your product?Get a Free Recommendation

A:You get a 12-month warranty, plus installation manuals, video tutorials, and one-on-one remote guidance — so every overseas customer can install and maintain our displays with confidence.12 monthsFree warranty from receipt24-hourResponse on working daysVideo guidesManuals & tutorials includedSupport for overseas customersSince on-site visits abroad are not practical, we make remote support fast and complete: every product ships with detailed installation instructions and a user manual, plus step-by-step video guides. Our engineers provide one-on-one remote technical guidance — including live video teaching — so your team can install, adjust, and repair fixtures without waiting for anyone to travel.Spare parts over service tripsMost wear-and-tear issues are solved by swapping a component, not the whole unit. We supply replacement parts, structural adjustment guidance, and troubleshooting support, so your displays keep running at the lowest possible cost.Warranty and response timesFree warranty covers 12 months from the date of receipt (custom products follow the contract terms). We provide a preliminary solution within 24 hours on working days — simple issues are resolved within 7 working days, complex ones within 15. On-site installation by professional technicians is available for projects in mainland China. Why Choose VIGO DISPLAY12-month free warranty — issues resolved, not passed aroundInstallation manuals, user manuals, and video tutorials with every orderOne-on-one remote guidance and replacement parts — no need to wait for a service tripHave a question about warranty or support?Send an Inquiry

A:Yes — we provide fulfillment-compliant packaging, barcoding, and drop-ship-friendly options for online sellers.Fulfillment-readyNo repacking or re-labelingBarcodingFlows into your networkFree photographyReady-to-list imagesBuilt for online sellersWhether you sell on your own store or a major marketplace, we make sure your displays arrive ready to list. Online sellers also get brand customization, new-product design, fulfillment-compliant packaging, and free photography.Drop-ship friendlyWe offer barcoding and drop-ship-friendly options so orders flow straight into your fulfillment network, reducing handling time and getting products to customers faster. Why Choose VIGO DISPLAYFulfillment-compliant packaging and barcoding — no repacking neededFree photography gives you ready-to-list product imagesBrand customization and new-product design for online sellersSelling online?Discuss Packaging

A:It follows five clear stages — consultation, design and proposal, sampling, mass production with QC, then global shipping.5 stagesFrom inquiry to delivery30 daysDesign proposal25–35 daysCustom production timeStep by stepConsultation — share your needs and we clarify your display goalsDesign & proposal — a full proposal within 30 daysSampling — functional samples within 90 days, refined through feedbackMass production & QC — standard ships in 7–15 days, custom in 25–35 daysGlobal shipping — to 120+ countries on the trade term you chooseOne point of contactA dedicated account manager with 15+ years of retail display experience handles the whole journey and responds within 1 hour, 24/7. Why Choose VIGO DISPLAYOne dedicated account manager from inquiry to delivery — 1-hour response, 24/7A transparent five-stage process with clear timelines15+ years of experience, 50M+ units shipped to 120+ countriesWant to map out your exact timeline?Send an Inquiry

A:Yes — a 100-piece trial order lets you validate quality and shelf fit before committing to larger volumes.100 pcsOne of the lowest MOQs7–15 daysIn-stock shippingLow riskProduction-grade qualityTest before you scaleOur minimum order quantity starts at just 100 pieces, one of the lowest in the industry for custom retail displays. You get production-grade quality — not sample-grade goods — so you can evaluate material, fit, and durability on your real shelves.Start even faster with in-stock itemsFor in-stock standard products, there is no production wait at all — they ship from our warehouse in 7 to 15 days. Many buyers pilot a display program with in-stock items first, then scale up with a fully customized version once the concept is proven. Why Choose VIGO DISPLAYMOQ from just 100 pieces — one of the lowest in the industryProduction-grade quality even on trial orders — never sample-gradeIn-stock standard items ship in 7–15 days with no production waitReady to test a concept with low risk?Start a Trial Order

A:Yes — our in-house R&D team provides free design proposals and 3D renderings for custom projects.30 daysFull design proposal90 daysFunctional samplesIn-house R&DNo outsourced designDesign you can trustOur engineers sit just 50 meters from the production floor, so what they draw is exactly what we build. You receive a full design proposal within 30 days and functional samples within 90 days, letting you visualize and test before committing.From rough concept to concrete designEven if you only have a rough idea, we can turn it into a concrete design, recommend materials, and refine the proposal through multiple rounds of feedback until it matches your expectations. Why Choose VIGO DISPLAYFree design proposals and 3D renderings — zero upfront costIn-house R&D sits 50 meters from the production floor — design equals realityFull proposal within 30 days, functional samples within 90 daysHave a concept in mind?Get a Free Design

A:Yes — we offer recyclable materials and green production across our metal, acrylic, wood, and plastic lines.RecyclableAcross all four material linesFood-gradeFor F&B display propsGreen productionSupporting your ESG goalsSustainability, not an afterthoughtWe provide recyclable materials and green production practices across every product line, and food-and-beverage props use food-grade, environmentally friendly materials with anti-slip and moisture-proof treatment.Aligned to your targetsIf your brand has ESG or social responsibility targets, we can align your display program to them — from material choice to packaging. Sustainability is one of the reasons buyers cite when they switch suppliers to us. Why Choose VIGO DISPLAYRecyclable materials and green production across all product linesFood-grade, eco-friendly materials for F&B display propsWe align your display program to your brand's ESG targetsWant a more sustainable display program?Send an Inquiry

A:Our fixtures are engineered for years of daily retail use, with reinforced joints and impact-tested structures.Impact-testedBuilt for high-traffic storesReinforced jointsReliable load-bearingReplacement partsSwap parts, not the unitBuilt for real retailWe build millimeter-precise shelf fits, shipment-proof packaging, and displays a single person can set up. Public-area products pass impact resistance tests to survive high-traffic, high-frequency environments.Extend the lifespanAfter delivery, we offer replacement parts and structural guidance, so a worn component can be swapped instead of replacing the whole unit — extending your investment for years. Why Choose VIGO DISPLAYImpact-tested structures built for high-traffic retail environmentsReplacement parts and structural guidance extend your investment50M+ units proven in real stores across 120+ countriesNeed fixtures for a specific high-traffic environment?Send an Inquiry

A:Every order passes a five-stage QC process plus a final pre-shipment audit, so issues are caught at the factory — not at your store.5-person teamDedicated QC specialists50M+ unitsShipped without surprisesFinal auditPre-shipment on every batchOur five-stage pipelineIQC — incoming raw material inspectionLQC — line quality control during assemblyPQC — process quality controlOQA — outgoing quality assurancePre-shipment audit on every batchReports on requestWe also provide quality inspection reports on request, so you can verify compliance before your goods are dispatched. Why Choose VIGO DISPLAYFive-stage QC plus a final pre-shipment audit on every batch50M+ units shipped without quality surprisesInspection reports available on request — full transparencyWant a sample inspection report for your order?Send an Inquiry

A:OEM means you provide the design and we manufacture it; ODM means we design and build a product for your brand.OEMYou own the design, we produce itODMOur R&D designs it for your brand2000+ designsReady to add your logoWhich fits your project?OEM gives you full control when you already have drawings and specs. ODM is ideal when you have a concept but need our in-house R&D team to turn it into a manufacturable product. We also offer a just-add-your-logo option, letting you brand one of our 2000+ original designs quickly and affordably.Full-process support either wayWhichever route you choose, you get end-to-end support from design and sampling through production, quality control, and global shipping. Why Choose VIGO DISPLAYIn-house R&D team turns your concept into a manufacturable product2,000+ original designs ready for your logo — fast and affordableEnd-to-end support from design and sampling through QC and shippingNot sure whether OEM or ODM fits your project?Send an Inquiry