Service FAQ

A: Exclusive services are provided for long-term cooperative customers, including priority supply, exclusive quotation, after-sales green channel, etc.To reward customers who have supported us for a long time, we provide exclusive value-added services for long-term cooperative customers: first, priority supply right, which gives priority to ensuring the order delivery of long-term cooperative customers in case of tight supply and order peak period; second, exclusive preferential quotation, which provides exclusive tiered discounts according to the cooperation duration and purchase quantity to reduce the long-term purchasing cost of customers; third, after-sales green channel, the after-sales problems of long-term cooperative customers can be handled first, shortening the response and processing cycle; fourth, exclusive consultant docking, equipping long-term cooperative customers with exclusive foreign trade consultants to follow up purchasing, customization, logistics and other matters throughout the process, providing one-stop service.👉 Consult the long-term cooperation policy, become our long-term customer and enjoy more exclusive rights and interests.

A: Re-sampling is supported. The first unsatisfactory sample can be re-sampled for free once, and sampling fees need to be borne through negotiation for multiple modifications.We attach great importance to the customer's satisfaction with the customized samples. After the customized product sample is completed, if the customer is not satisfied with the size, color, workmanship and other aspects of the sample, they can put forward specific modification opinions, and we will re-sample for free once; if they are not satisfied after multiple modifications, to protect the rights and interests of both parties, reasonable sampling fees will be charged according to the number of modifications and material loss. At the same time, we will arrange designers to communicate in depth with customers to ensure that the final sample meets the customer's expectations.👉 Not satisfied with the customized sample? Send inquiry to inform the modification opinions, we will arrange re-sampling immediately.

A: Free product matching suggestions are provided, and the optimal product combination is recommended according to the customer's store type and display scenario.We have a professional product consultant team, familiar with the display needs and product adaptability of various retail scenarios. According to the customer's store type (such as supermarket, convenience store, fresh food store), display scenario (such as shelf display, cash register display, fresh food area display) and brand positioning, we can provide free product matching suggestions for customers, recommend the most suitable and cost-effective product combination, help customers improve the store display effect and reduce purchasing costs.👉 Tell us your store type and display scenario, we will customize an exclusive product matching plan for you.

A: Customization requirements can be modified for free before entering the production link; if production has started, cost will be calculated according to the modification range.In the drawing confirmation stage and sampling stage of customized products, customers can modify the customized content (such as size, color, logo, etc.) for free according to their own needs; if the product has entered the mass production stage, modifying the customization requirements will affect the production progress and material loss. We will calculate the corresponding cost according to the modification range, and make adjustments after confirming with the customer to ensure that the modified product meets the customer's needs and minimize the customer's additional expenditure.👉 Need to modify customization requirements? Send inquiry to inform us as soon as possible to avoid affecting the production progress.

A: Free installation guidance is provided, including installation manual and video tutorial, and one-to-one guidance is available for complex products.To facilitate customers to quickly install and use the products, we provide free installation guidance services for all display fixtures that need installation. Regular products are equipped with detailed Chinese and English installation manuals. For complex products (such as large shelves and combined display racks), installation video tutorials can be provided. At the same time, professional technical personnel can be arranged for one-to-one online guidance to answer various questions encountered during installation, ensuring that customers can successfully complete product installation.👉 Need installation guidance materials or one-to-one guidance, send inquiry to contact us.

A: Free trial samples for regular standard items, only low cost charge for customized samples, which can be deducted in subsequent orders.To help overseas buyers check workmanship, size and actual using effect, all standard popular display fixtures are available for free trial application with buyer bearing sample freight. Custom samples with exclusive printing and special modification only charge basic material cost, which can be fully deducted in subsequent formal bulk orders to reduce early verification cost.👉 Leave the product model you need samples for, we will arrange sample delivery immediately.

A: Regular samples finished within 1-3 working days, bulk orders delivered in 3-15 days based on quantity, rush order available.Simple general display accessories have higher sample efficiency, while complex special-shaped display tools take no more than 3 working days for sampling. Small bulk stock orders can be delivered directly without waiting. Medium and large customized orders are produced in order. We can arrange priority rush production for urgent orders of store opening and promotional stock preparation to shorten delivery time greatly.👉 Inform your order quantity and delivery deadline, we will calculate the most accurate shipping schedule for you.

A: We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout.

A: Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch.

A: For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline.

A: Absolutely yes. All in-stock items are produced on the same production lines, following the same strict quality control standards as our custom orders. You receive identical factory-direct quality without the wait.

A: Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier.

A: Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability.

A: Adopt neodymium iron boron strong magnetic core (suction ≥3kg), tested to have magnetic attenuation ≤5% after 5000  times, still able to firmly fix documents after long-term use, adapting to high-frequency update scenarios.