Q: What after-sales support and warranty do you offer?
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- Issue Time
- Aug 24,2026
A:You get a 12-month warranty, plus installation manuals, video tutorials, and one-on-one remote guidance — so every overseas customer can install and maintain our displays with confidence.
Support for overseas customers
Since on-site visits abroad are not practical, we make remote support fast and complete: every product ships with detailed installation instructions and a user manual, plus step-by-step video guides. Our engineers provide one-on-one remote technical guidance — including live video teaching — so your team can install, adjust, and repair fixtures without waiting for anyone to travel.
Spare parts over service trips
Most wear-and-tear issues are solved by swapping a component, not the whole unit. We supply replacement parts, structural adjustment guidance, and troubleshooting support, so your displays keep running at the lowest possible cost.
Warranty and response times
Free warranty covers 12 months from the date of receipt (custom products follow the contract terms). We provide a preliminary solution within 24 hours on working days — simple issues are resolved within 7 working days, complex ones within 15. On-site installation by professional technicians is available for projects in mainland China.
Why Choose VIGO DISPLAY
- 12-month free warranty — issues resolved, not passed around
- Installation manuals, user manuals, and video tutorials with every order
- One-on-one remote guidance and replacement parts — no need to wait for a service trip
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