Company FAQ

VIGO DISPLAY Company FAQ List Whether you are evaluating a new display supplier or checking the credentials behind your store fixtures, these are the questions buyers ask us most. This list condenses the official VIGO DISPLAY Company FAQ — 14 questions — into one place: who we are, what we make, how we control quality, how OEM, ODM and customization work, and how we handle design protection, audits and partner terms. 14 questions Company & factory Official FAQ hub On this page 1. Who We Are and What We Make 2. Core Advantages and Production Capacity 3. Quality Control and Inspection Documentation 4. OEM/ODM, R&D and Customization Capability 5. Design Protection, Audits and Partner Terms 1. Who We Are and What We Make Are you the manufacturer of supermarket display products? Yes. We are an integrated industry-and-trade factory with about 15 years of experience, focused on retail display products and supermarket display props. Our team walks you through the whole process from design and production to delivery, so the factory you speak with is the factory that makes your order. Read the full answer in the Company FAQ What products does your company mainly operate? We operate eight categories of retail display supplies and promotional props covering most retail scenarios: POP/POS displays and props, shelf merchandising, fresh-produce displays, sign holders and more. If your store or brand works with physical displays, there is likely a category here that fits. Read the full answer in the Company FAQ What types of cooperative customers do you have, and are there any overseas cooperation cases? Our customers include chain supermarkets, convenience stores, fresh-food supermarkets, boutique stores and retail traders. We ship overseas regularly and maintain a large number of successful international cooperation cases, so global buyers are standard business rather than an exception. Read the full answer in the Company FAQ 2. Core Advantages and Production Capacity What are your core competitive advantages? Our advantage is an integrated chain: research and development, production, customization and export handled in one place. Buyers typically mention three things that come out of this model — high cost performance, stable delivery, and a complete foreign-trade service with dependable after-sales support for overseas retail customers. Read the full answer in the Company FAQ What is your production capacity, can you meet bulk order demands? Yes. We operate standardized production workshops and automated production lines with sufficient monthly capacity to take on large bulk foreign-trade orders, and we schedule long-term supply programmes for customers who reorder on a fixed cycle. Read the full answer in the Company FAQ 3. Quality Control and Inspection Documentation What quality control steps do you follow before shipping? Every order passes a five-stage QC process: incoming inspection, line inspection, process inspection, outgoing inspection, and a final pre-shipment audit. Nothing leaves the workshop without clearing each stage, and the discipline applies to standard and customized orders alike. Read the full answer in the Company FAQ Do you provide quality inspection reports for your display products? Yes. As an integrated industry-and-trade factory, we can provide quality inspection reports for retail display products and promotional props. This supports full-process quality control for your project and gives you compliant documentation for your own customers or your importing market. Read the full answer in the Company FAQ 4. OEM/ODM, R&D and Customization Capability What is the difference between OEM and ODM? OEM means you provide the design and we manufacture it to your specification. ODM means we design and build a product for your brand, based on your brief or our own product platform. Both are supported; the right choice depends on how much of the design work you want to keep in-house. Read the full answer in the Company FAQ What is your R&D capability, can you develop new products according to market demands? Yes. We keep a professional R&D team that tracks global retail display trends and develops new products in response to market demand. If a trend reaches your segment before it reaches our catalogue, we can work from your brief or from a competitor sample you supply. Read the full answer in the Company FAQ Do you support customized production service for overseas clients? Yes, and it is our core strength for export orders. We support full-range customization of size, colour matching, logo printing and appearance structure, with one-to-one service from the first drawing to the finished batch. Read the full answer in the Company FAQ Are your display products eco-friendly and recyclable? Yes. We offer recyclable materials and green production across our metal, acrylic, wood and plastic lines. If sustainability targets are part of your buying criteria, tell us at the quotation stage and we will match the material programme to your requirements. Read the full answer in the Company FAQ 5. Design Protection, Audits and Partner Terms What happens before you share files, how audits and inspections are arranged, and how distributor partnerships are structured. How do you protect our designs, drawings and brand assets before we share them? We sign an NDA before reviewing files, restrict access to the project team, and never reuse a customer design, mould or artwork for another buyer. If you need an NDA in place before you share files, send us your template. Read the full answer in the Company FAQ Can we arrange a factory audit or third-party inspection before ordering? Yes — factory visits, buyer audits and third-party pre-shipment inspections by SGS, BV or TÜV can be arranged, with documentation supplied for each. Tell us your audit or inspection requirement and we will arrange access. Read the full answer in the Company FAQ Do you work with distributors, agents and trading companies, and how are partner terms handled? Yes — we supply distributors, agents and trading companies, with volume tiers, catalogue and branding support, and territory protection by agreement. Reach our export desk to discuss partner terms. Read the full answer in the Company FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? This list answers the fourteen most common company questions. If your question is about a specific product, order terms or the service process, see the Products FAQ, Order & Delivery FAQ and Service FAQ lists. For anything else, contact our team. Send us your inquiry

A:Yes. A large share of our export volume moves through distributors, agents and trading companies. The commercial terms are ordinary wholesale terms; what is worth agreeing in writing is territory, brand usage and how end-customer enquiries are handled. 3 partner typesDistributor, agent, trader Volume tiersBased on annual volume By agreementTerritory and exclusivity What partner terms usually cover Pricing tiers set by annual volume commitment rather than by a single order size. Catalogue and image assets — product photography and specification sheets you can use in your own sales material. Private label and own-brand options, including packaging and instruction sheets under your brand. Territory and exclusivity, agreed in writing with clear performance conditions so both sides know what triggers renewal. The one term to settle first Agree how direct enquiries from your territory are routed before you start promoting the range. Most partner friction comes from end customers contacting the factory directly, not from price. Reach our export desk to discuss distributor and agent terms. Contact Our Export Desk

A:Yes. Audits and inspections are welcome and are usually arranged in two forms: your own team or a hired auditor visiting the factory, and a third-party pre-shipment inspection before the container is sealed. On-site auditBuyer or hired auditor Pre-shipmentThird-party inspection DocumentsProvided for each What we arrange and provide Factory visit scheduling — production floor, material stores and QC area, with a technical contact present. Access for your nominated third-party inspector, including sampling access before, during and after production. Quality documentation for the order — inspection record and, where applicable, material compliance certificates. Container loading photos and a sealed container number before shipment leaves. Timing that makes an inspection useful Book the pre-shipment inspection for the day packing finishes, before the container is loaded. Inspections done after loading can only report what has already shipped, which is far more expensive to correct. Tell us your audit or inspection requirement and we will arrange access. Arrange an Audit

A:Confidentiality is agreed before files move, not after. We sign a mutual NDA on request, limit access to the named project team, and treat custom tooling, printed artwork and customer designs as belonging to the buyer. NDA firstBefore file review Named teamRestricted access No reuseDesigns, moulds, artwork How we handle your material Mutual NDA signed before we receive drawings, artwork or samples — we can work to your template or ours. Access limited to the engineers, sales contact and production staff working on your project. Custom moulds and tooling are used only for your orders; we do not resell or offer them to other buyers. Customer-specific artwork, dies and screens are stored separately and not reused. Decide early who owns tooling For custom tooling, agree up front who owns the mould, where it is stored and whether it can be transferred. Tooling ownership is simple to record at the start of a project and awkward to resolve later if a relationship changes. Need an NDA in place before you share files? Send us your template. Arrange an NDA

A:Yes — we offer recyclable materials and green production across our metal, acrylic, wood, and plastic lines.RecyclableAcross all four material linesFood-gradeFor F&B display propsGreen productionSupporting your ESG goalsSustainability, not an afterthoughtWe provide recyclable materials and green production practices across every product line, and food-and-beverage props use food-grade, environmentally friendly materials with anti-slip and moisture-proof treatment.Aligned to your targetsIf your brand has ESG or social responsibility targets, we can align your display program to them — from material choice to packaging. Sustainability is one of the reasons buyers cite when they switch suppliers to us. Why Choose VIGO DISPLAYRecyclable materials and green production across all product linesFood-grade, eco-friendly materials for F&B display propsWe align your display program to your brand's ESG targetsWant a more sustainable display program?Send an Inquiry

A:Every order passes a five-stage QC process plus a final pre-shipment audit, so issues are caught at the factory — not at your store.5-person teamDedicated QC specialists50M+ unitsShipped without surprisesFinal auditPre-shipment on every batchOur five-stage pipelineIQC — incoming raw material inspectionLQC — line quality control during assemblyPQC — process quality controlOQA — outgoing quality assurancePre-shipment audit on every batchReports on requestWe also provide quality inspection reports on request, so you can verify compliance before your goods are dispatched. Why Choose VIGO DISPLAYFive-stage QC plus a final pre-shipment audit on every batch50M+ units shipped without quality surprisesInspection reports available on request — full transparencyWant a sample inspection report for your order?Send an Inquiry

A:OEM means you provide the design and we manufacture it; ODM means we design and build a product for your brand.OEMYou own the design, we produce itODMOur R&D designs it for your brand2000+ designsReady to add your logoWhich fits your project?OEM gives you full control when you already have drawings and specs. ODM is ideal when you have a concept but need our in-house R&D team to turn it into a manufacturable product. We also offer a just-add-your-logo option, letting you brand one of our 2000+ original designs quickly and affordably.Full-process support either wayWhichever route you choose, you get end-to-end support from design and sampling through production, quality control, and global shipping. Why Choose VIGO DISPLAYIn-house R&D team turns your concept into a manufacturable product2,000+ original designs ready for your logo — fast and affordableEnd-to-end support from design and sampling through QC and shippingNot sure whether OEM or ODM fits your project?Send an Inquiry

A: Integrating R&D, production, customization and export, we have high cost performance, stable delivery time and perfect service, suitable for the needs of overseas retail customers.Our core advantages are reflected in four aspects: first, the full industrial chain layout, integrating R&D, production, customization and export, which can independently control the production progress and product quality, reduce intermediate links and improve cost performance; second, rich foreign trade experience, familiar with the export compliance requirements of various countries around the world, and can provide one-stop supporting services such as customs clearance and logistics; third, flexible customization capacity, which can meet the personalized and scenario-based needs of customers; fourth, perfect pre-sales and after-sales services, with one-to-one service throughout from product selection, customization plan to after-sales guarantee, solving the worries of customers' purchasing.👉 Contact us to learn more about exclusive cooperation advantages and get the most competitive purchasing plan.

A: We have a professional R&D team, which can track global retail display trends and develop new products according to market demands.We have a professional product R&D team, which has been deeply engaged in the retail display industry for many years. It closely tracks the popular trends and market demands of global offline retail displays. It can carry out product design, R&D and sampling according to the new product ideas and market pain points put forward by customers. At the same time, it can upgrade and optimize existing products to improve the practicality and competitiveness of products, helping customers seize the opportunity in the retail display market.👉 Tell us your new product needs or market pain points, we will provide you with an exclusive R&D plan.

A: Our cooperative customers include chain supermarkets, convenience stores, fresh food supermarkets, boutique stores, etc., with a large number of successful overseas cooperation cases.Our cooperative customers cover various offline retail formats, including large chain supermarkets, community convenience stores, fresh food chain supermarkets, boutique retail stores, mother-and-baby stores, etc. At the same time, we have established long-term and stable cooperative relations with retail brands and traders in many countries and regions around the world. We have rich overseas cooperation cases, and can provide reference of cooperative cases of similar customers according to the customer's industry type and store scale, allowing customers to intuitively understand the actual application effect and cooperation mode of the products.Leave your industry type, and you can get details of cooperative cases of similar overseas customers.

A: We have standardized production workshops and automated production lines with sufficient monthly capacity to efficiently undertake large bulk foreign trade orders.Our factory is equipped with multiple automated production lines, covering injection molding, cutting, assembly, printing and other full production links. The monthly capacity can meet the large-scale purchasing needs of various retail display fixtures, and we can undertake orders of more than 1,000 pieces per batch. At the same time, we have a professional production management team to strictly control the production progress and product quality, ensuring the on-time and quality delivery of bulk orders, which is suitable for the long-term supply needs of overseas chain retail brands.Tell us your bulk purchase needs and delivery deadline, we will make an exclusive production plan for you.

A: We support full-range customization on size, color matching, logo printing and appearance structure, with one-to-one service throughout.Our factory owns professional design and mold-making team. We can make exclusive customization according to local store decoration style, shelf specification and brand visual image of overseas buyers, including appearance color, overall size, brand printing and installation structure. One-to-one service is available from drawing confirmation, sample verification to mass production, helping build exclusive store display image for global retail brands.Send your custom drawings and demand list, get free custom plan and accurate quotation quickly.

A: We mainly operate 8 categories of retail display supplies and promotional props, covering all retail scenarios such as POP/POS displays & props, shelf merchandising, and fresh produce displays.Our company focuses on the retail display field, with a comprehensive product system covering 8 core categories, which can meet the display and promotion needs of various retail stores such as supermarkets, convenience stores, fresh produce stores, and boutique stores. Key products include: ① POP/POS Displays & Props (showcard frames, shelf banner holders, shelf labels, price tag clips, etc.); ② Shelf Merchandising Displays (shelf pushers, shelf dividers, display hooks, etc.); ③ Fresh Produce Display Solutions (display baskets, produce display racks, sampling stands, etc.); ④ Electronic Shelf Labels & Components (ESL accessories, ESL application brackets, shelf strips for ESL); ⑤ Acrylic Products (acrylic sign holders, acrylic display holders, acrylic boxes); ⑥ LED Sign Holders (plug-in LED sign holders, rechargeable LED sign holders); ⑦ Cashiers & Anti-Theft (coin trays, stop locks, etc.); ⑧ Shopping Basket/Cart/Crates (including cart with wheels, pallets). All products are compatible with retail display standards, can be put into use directly, and also support customization and adjustment.If you need to obtain detailed parameters, specifications and applicable scenarios of specific products, feel free to send us an inquiry, and we will provide you with exclusive product selection suggestions.

A: Yes, we can provide official quality inspection reports for retail display products and promotional props as an integrated industry and trade factory.Quality assurance runs through our entire production system as an integrated industry and trade factory. We carry out strict multi-level quality control at each key production stage of retail display products and promotional props, including raw material inspection, semi-finished product testing and finished product final verification. Our QC team adopts 100% visual inspection and statistical sampling to ensure product consistency.We can issue a complete Quality Inspection Report (QIR) for each order batch upon request. The report covers material compliance certificates (REACH/RoHS), structural stability test results, load-bearing capacity, durability test data and other indicators, which can fully support your customs clearance and internal quality audit work.