Order & Delivery FAQ

First, please provide detailed modification requirements (e.g., size adjustment, material replacement). Our R&D team will evaluate the impact of the modification on the production process and cost within 1-2 working days. If the modification is minor (e.g., small size tweaks), there is usually no additional cost, and the sample lead time will be extended by 2-3 working days. For major modifications (e.g., structural redesign), a small modification fee and extended sample time (3-5 working days) will apply, and we will confirm the details with you in writing before proceeding.

We take strict packaging measures to minimize damage risks: products are wrapped in bubble film, placed in sturdy cartons with foam padding, and pallets are used for large orders to prevent crushing. In case of damage during shipping, please provide photos of the damaged products and packaging within 3 days of receipt. After confirming the cause, we will either arrange a replacement (for manufacturing or packaging defects) or assist in claiming compensation from the logistics company (for transportation-related damage). For high-value orders, we recommend purchasing shipping insurance, which we can arrange on your behalf.

We accept the following payment terms to accommodate different customer needs:​ * T/T (Telegraphic Transfer): 30% deposit upon order confirmation, 70% balance before shipment.​ * L/C (Letter of Credit): Irrevocable L/C at sight issued by a reputable bank.​ * For long-term cooperative customers, we can negotiate more flexible terms such as 50% deposit and 50% balance against copy of B/L.​ * For sample orders, full payment is required in advance, with the sample fee refundable when the bulk order reaches a certain quantity (usually 1000 units).

1. Production lead time depends on the order quantity and customization complexity:​ *Standard products: 7-10 working days.​ *Customized products: 15-25 working days (including sample approval time).​ 2. Shipping options include:​ *Sea freight: Cost-effective for large orders, with a transit time of 20-40 days depending on the destination port.​ *Air freight: Faster, with delivery in 5-10 days, suitable for urgent small batches.​ *Express delivery (DHL/FedEx/UPS): 3-7 days door-to-door, ideal for samples or small urgent orders.​ We can assist in choosing the most suitable shipping method based on your timeline and budget.

* For standard display racks (e.g., shelf dividers, hook displays), the MOQ is 500 units per model.​ * For customized items with specific logos or designs, the MOQ is typically 300 units to cover mold and setup costs.​ * For promotional props like POP signs or temporary displays, the MOQ can be as low as 100 units for simple designs.​ We welcome inquiries for smaller quantities, and our sales team will try to provide a feasible solution based on your needs.