Order & Delivery FAQ

VIGO DISPLAY Order & Delivery FAQ List Once you know which fixtures you need, the next questions are about the process: how to get a quote, what the MOQ is, which payment terms we accept, how fast stock ships, and how long production and delivery take. This list condenses the official VIGO DISPLAY Order & Delivery FAQ — 12 questions — into one page. 12 questions Ordering & logistics Official FAQ hub On this page 1. Quotes, MOQ and Payment 2. Production, Dispatch and Delivery Options 3. Trade Terms, Customs and Transit Damage 1. Quotes, MOQ and Payment How the quotation works, minimum quantities per product type, bulk pricing and payment terms. How do I get a quote, and what information should I prepare? Send us your product idea, quantity and target market, and our team replies with a tailored quote within one business day. The more specific you can be — product type, size, quantity, finish and destination — the more accurate the first quote will be. Read the full answer in the undefined What is the minimum order quantity (MOQ) for your products? Our MOQ is flexible and depends on the product type: roughly 500 units for standard display racks, 300 units for customized items, and 100 units for promotional props. If your first order is smaller, tell us — we will discuss whether your requirement can be accommodated. Read the full answer in the undefined What is the minimum order quantity, any price advantage for bulk purchase? We keep a low MOQ on small general fittings so you can buy flexibly, and we apply tiered favourable pricing for full-container bulk purchases. If you are planning a large programme or a long-term restock cycle, ask for the tiered price list before you commit. Read the full answer in the undefined What payment terms do you accept? We offer a variety of flexible payment terms to suit global customers, including standard T/T and L/C arrangements, with simple terms for sample orders. Every transaction is handled through secure, clearly documented channels. Read the full answer in the undefined How accurate is your real-time inventory display? Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability. Read the full answer in the undefined 2. Production, Dispatch and Delivery Options Lead times, in-stock dispatch speed, logistics options and special handling for large or irregular cargo. How long is the production lead time, and what are the shipping options? Lead time depends on whether the product is standard or customized, and we offer three flexible shipping options so you can balance speed and cost. Tell us your target on-shelf date at the quotation stage and we will plan the production slot around it. Read the full answer in the undefined How fast can you ship after I place an order? Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch. Read the full answer in the undefined What are my logistics options and typical delivery times? We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout. Read the full answer in the undefined How to handle logistics for large or irregularly shaped customized props? We solve this in three ways: foldable or detachable structures that reduce packaging volume by up to 60%; cooperation with specialized carriers for oversized cargo, including door-to-door service; and freight-cost estimation at the quotation stage so you can plan the budget early. Read the full answer in the undefined 3. Trade Terms, Customs and Transit Damage Incoterms, customs support and what happens if goods are damaged in transit. What trade terms (Incoterms) do you support — FOB, CIF, or DDP? We support FOB, CIF and DDP terms, so you choose how much shipping and customs responsibility we handle. Buyers who want a simpler receiving process often pick DDP; buyers with their own forwarder usually prefer FOB or CIF. Read the full answer in the undefined Do you help with customs clearance and import duties? Yes. We prepare complete export documents and can arrange door-to-door DDP delivery, handling clearance and duties on your side. If you import regularly, our documentation is set up to keep your own clearance smooth as well. Read the full answer in the undefined How do you handle product damage during shipping? We protect shipments with professional packaging designed to reduce damage in transit, and we operate a standardized damage-claim process so that if damage does occur it is resolved properly and quickly. Photograph the damaged carton on arrival and our team will guide you through the claim. Read the full answer in the undefined Related FAQ lists Company Products Order & Delivery Service Still have a question? These twelve answers cover the standard ordering process. For product-specific questions, see the Products FAQ; for samples, customization and after-sales, see the Service FAQ. For a direct answer on your quantities and destination, send us your inquiry. Send us your inquiry

A:Yes — we prepare complete export documents and can arrange door-to-door DDP delivery to handle clearance and duties on your behalf.120+ countriesShipping experience worldwideFull documentsInvoice, packing list & certificatesDoor-to-doorDDP delivery handled for youWhat we prepareEvery order ships with a commercial invoice, packing list, and any required certificates, so your goods clear customs smoothly. Our team knows export paperwork inside out from shipping to 120+ countries.Hands-off importingChoose DDP (Delivered Duty Paid) and we manage clearance and duties end to end, delivering straight to your door with no unexpected fees at the border. Why Choose VIGO DISPLAYComplete export documents on every order — no clearance delaysEnd-to-end DDP handling: shipping, duties, and delivery to your door120+ countries of export experience means we know your market's rulesHave a destination or duty question?Send an Inquiry

A:We support FOB, CIF, and DDP, letting you choose exactly how much shipping and customs responsibility you want us to handle.FOBFree On Board — you take over at the origin portCIFCost, Insurance & Freight to your portDDPDelivered Duty Paid — door to doorWhich term should you choose?FOB suits buyers with their own forwarder; CIF keeps the first leg simple while you handle the destination; DDP is the hands-off option — we manage shipping, customs clearance, and import duties all the way to your door, so your displays arrive ready to install.Confirmation before productionYour dedicated account manager will recommend the most cost-effective option for your order size and destination, and will confirm the exact terms before production begins so there are no surprises later. Why Choose VIGO DISPLAYFlexible FOB, CIF, and DDP options tailored to your marketA dedicated account manager recommends the most cost-effective termShipping experience across 120+ countries — smooth delivery to any portNot sure which term fits your market?Ask for a Recommendation

A:Send your product idea, quantity, and target market, and our team will reply with a tailored quote within 1 business day — with no commitment and no hard sell.1 business dayQuote response timeNo commitmentFree, no obligation15+ yearsRetail display experienceWhat to prepareYour target market and store typeProduct category or a reference photo / sketchApproximate order quantityPreferred material — metal, acrylic, wood, or plasticHow we priceYou do not need a finished drawing — a rough sketch, a competitor sample, or even just an idea is enough. Our account team matches your inputs against 15+ years of retail display experience to avoid over- or under-specifying your order, so you get an accurate price the first time. Why Choose VIGO DISPLAYReply within 1 business day — free, no-obligation quotes15+ years of retail display expertise help you avoid costly spec mistakesFactory-direct pricing from a 6,000 m² facility — no middleman markupGet a tailored quote within 1 business day.Send an Inquiry

A: Low MOQ for small general fittings for flexible purchase, tiered favorable price for full container bulk purchase.Light small general display items such as price tag clips, ticket holders and small table signs support scattered small-quantity purchasing, meeting restock demands of small and medium overseas stores. For complete shelf display sets, fresh food display racks and large supermarket purchase orders, unit price will be lower with larger order quantity. Long-term steady cooperators can also get exclusive quarterly bottom price to control store display material purchasing cost efficiently.👉 Submit estimated purchase quantity, get exclusive bulk purchase favorable quotation instantly.

A: We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout.

A: Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch.

A: Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability.

A: We have optimized solutions: ① Develop foldable/detachable structures to reduce packaging volume by up to 60%. ② Partner with specialized logistics companies for oversized cargo, offering door - to - door service. ③ Provide freight cost estimation in the quotation phase to help you plan budgets. 

We take strict shipping protection measures and implement a clear damage claims process to quickly resolve product damage issues during transit.We adopt strict and comprehensive packaging measures to minimize the risk of product damage during transportation, ensuring goods arrive in intact condition. All products are wrapped with shock-absorbent bubble film, packed in sturdy corrugated cartons with custom foam padding for full impact and vibration protection. For large or heavy orders, we use reinforced pallets fixed with shrink wrap and strapping to avoid shifting, crushing or moisture damage during shipping.In the rare case of product damage upon receipt, we provide an efficient claims process for prompt resolution. Please send photos of damaged goods and outer packaging to our customer service team within 3 days of delivery, which helps us confirm the damage cause quickly.After verifying the cause, we will provide targeted solutions:If damage results from manufacturing defects or inadequate packaging, we will arrange free replacement or refund for you.If damage is caused by logistics handling, we will assist you in filing a claim with the shipping carrier and provide full supporting documents for smooth compensation.For high-value orders, we suggest purchasing shipping insurance for extra protection, and our team can arrange this service to secure your investment during delivery.

We offer a variety of flexible payment terms to accommodate the diverse needs of our global customers and ensure secure, efficient transactions:T/T (Telegraphic Transfer)This is our most commonly used payment method. The standard term is 30% deposit upon order confirmation, which secures your production slot and covers the initial cost of raw materials and tooling. The 70% balance is required before shipment, ensuring that all quality checks have been completed and the goods are ready for dispatch. This structure provides mutual protection for both parties and helps streamline the production process.L/C (Letter of Credit)For larger orders or customers who prefer bank‑guaranteed transactions, we accept Irrevocable L/C at sight issued by a reputable international bank. This method offers enhanced security, as payment is guaranteed upon presentation of the required shipping documents. Our team is experienced in handling L/C transactions and can guide you through the document preparation process to ensure compliance and avoid any delays.Flexible Terms for Long‑Term PartnersWe highly value long‑term relationships with our clients. For customers who have established a strong credit history and reliable cooperation track record with us, we are open to negotiating more flexible payment terms. For example, we may offer a 50% deposit and 50% balance against a copy of the Bill of Lading (B/L). This arrangement helps improve your cash flow by allowing you to inspect the shipping documents before the final payment is made.Sample OrdersFor sample orders, full payment is required in advance to cover the cost of customization, labor, and express shipping. We understand that sample costs are an investment, which is why we offer a sample fee refund policy. When your subsequent bulk order reaches a certain quantity (usually 1000 units or more, depending on the product type), the sample fee will be fully deducted from the total invoice amount, effectively making the sample free for qualifying orders.

Our production lead time is 7–10 working days for standard products and 15–25 working days for customized products, and we provide three flexibleshipping options (sea freight, air freight, express delivery) to meet different needs.1. Production Lead TimeOur production lead time depends on order quantity and customization complexity. For standard products in our regular catalogue, production is generally finished within 7–10 working days to support your fast restocking demands. For customized products with custom designs, logos or structural changes, the lead time is 15–25 working days, covering sample making, customer approval and mass production to guarantee product accuracy.2. Shipping OptionsWe support flexible shipping options for various order volumes, budgets and timelines: Sea freight: The most economical choice for large orders, with a transit time of 20–40 days depending on the destination port. Air freight: Faster delivery for urgent or small-batch orders, taking around 5–10 days in transit. Express delivery: Door-to-door service for samples or time-sensitive small shipments, with a transit time of 3–7 days. Our team will help you choose the most suitable shipping method according to your actual needs.

We have flexible MOQ policies based on different product types and project scales, with negotiable special requirements.We have established flexible Minimum Order Quantity (MOQ) policies to accommodate different types of products and project scales:For standard display racks (such as shelf dividers, hook displays, and standard gondola accessories), the MOQ is set at 500 units per model. This allows us to maintain efficient production runs and offer competitive pricing for our in-stock or standard catalog items.For customized items involving specific logos, colors, or unique structural designs, the MOQ is typically 300 units. This threshold helps to offset the initial costs associated with mold development, tooling, and custom setup processes, ensuring that the customization remains cost-effective for you.For promotional props like POP signs, countertop displays, or temporary promotional stands, we understand the need for smaller, campaign-based orders. Therefore, the MOQ can be as low as 100 units for simple designs, providing greater flexibility for your marketing initiatives.While the above quantities serve as our standard guidelines, we are always open to discussing your specific requirements. We welcome inquiries for smaller quantities, and our dedicated sales team will work closely with you to explore every possibility, striving to provide a feasible solution that aligns with your budget and timeline.