Order & Delivery FAQ

We will evaluate your design modification demands after sample confirmation, confirm the modification cost and adjusted sample lead time in writing, then implement minor or major modifications accordingly.The process for design modification after sample confirmation is simple and customer-centric. First, please provide us with your detailed modification requirements, such as specific size adjustments, material replacements (e.g., from acrylic to metal), or functional upgrades.Upon receiving your request, our experienced R&D and engineering team will conduct a comprehensive evaluation. We will analyze how the proposed changes impact the production process, tooling requirements, and overall cost structure. This thorough assessment typically takes 1–2 working days.For minor modifications (such as small size adjustments), there is usually no additional modification cost, but the sample lead time may be extended by 2–3 working days. For major modifications (such as a complete structural redesign), a small modification fee will apply, and the sample lead time will be extended by 3–5 working days.To ensure full transparency, we will confirm any additional costs and revised timelines with you in writing (via email or formal quotation) before proceeding with the modification.

We take strict shipping protection measures and implement a clear damage claims process to quickly resolve product damage issues during transit.We adopt strict and comprehensive packaging measures to minimize the risk of product damage during transportation, ensuring goods arrive in intact condition. All products are wrapped with shock-absorbent bubble film, packed in sturdy corrugated cartons with custom foam padding for full impact and vibration protection. For large or heavy orders, we use reinforced pallets fixed with shrink wrap and strapping to avoid shifting, crushing or moisture damage during shipping.In the rare case of product damage upon receipt, we provide an efficient claims process for prompt resolution. Please send photos of damaged goods and outer packaging to our customer service team within 3 days of delivery, which helps us confirm the damage cause quickly.After verifying the cause, we will provide targeted solutions:If damage results from manufacturing defects or inadequate packaging, we will arrange free replacement or refund for you.If damage is caused by logistics handling, we will assist you in filing a claim with the shipping carrier and provide full supporting documents for smooth compensation.For high-value orders, we suggest purchasing shipping insurance for extra protection, and our team can arrange this service to secure your investment during delivery.

We offer a variety of flexible payment terms to accommodate the diverse needs of our global customers and ensure secure, efficient transactions:T/T (Telegraphic Transfer)This is our most commonly used payment method. The standard term is 30% deposit upon order confirmation, which secures your production slot and covers the initial cost of raw materials and tooling. The 70% balance is required before shipment, ensuring that all quality checks have been completed and the goods are ready for dispatch. This structure provides mutual protection for both parties and helps streamline the production process.L/C (Letter of Credit)For larger orders or customers who prefer bank‑guaranteed transactions, we accept Irrevocable L/C at sight issued by a reputable international bank. This method offers enhanced security, as payment is guaranteed upon presentation of the required shipping documents. Our team is experienced in handling L/C transactions and can guide you through the document preparation process to ensure compliance and avoid any delays.Flexible Terms for Long‑Term PartnersWe highly value long‑term relationships with our clients. For customers who have established a strong credit history and reliable cooperation track record with us, we are open to negotiating more flexible payment terms. For example, we may offer a 50% deposit and 50% balance against a copy of the Bill of Lading (B/L). This arrangement helps improve your cash flow by allowing you to inspect the shipping documents before the final payment is made.Sample OrdersFor sample orders, full payment is required in advance to cover the cost of customization, labor, and express shipping. We understand that sample costs are an investment, which is why we offer a sample fee refund policy. When your subsequent bulk order reaches a certain quantity (usually 1000 units or more, depending on the product type), the sample fee will be fully deducted from the total invoice amount, effectively making the sample free for qualifying orders.

Our production lead time is 7–10 working days for standard products and 15–25 working days for customized products, and we provide three flexibleshipping options (sea freight, air freight, express delivery) to meet different needs.1. Production Lead TimeOur production lead time depends on order quantity and customization complexity. For standard products in our regular catalogue, production is generally finished within 7–10 working days to support your fast restocking demands. For customized products with custom designs, logos or structural changes, the lead time is 15–25 working days, covering sample making, customer approval and mass production to guarantee product accuracy.2. Shipping OptionsWe support flexible shipping options for various order volumes, budgets and timelines: Sea freight: The most economical choice for large orders, with a transit time of 20–40 days depending on the destination port. Air freight: Faster delivery for urgent or small-batch orders, taking around 5–10 days in transit. Express delivery: Door-to-door service for samples or time-sensitive small shipments, with a transit time of 3–7 days. Our team will help you choose the most suitable shipping method according to your actual needs.

We have flexible MOQ policies based on different product types and project scales, with negotiable special requirements.We have established flexible Minimum Order Quantity (MOQ) policies to accommodate different types of products and project scales:For standard display racks (such as shelf dividers, hook displays, and standard gondola accessories), the MOQ is set at 500 units per model. This allows us to maintain efficient production runs and offer competitive pricing for our in-stock or standard catalog items.For customized items involving specific logos, colors, or unique structural designs, the MOQ is typically 300 units. This threshold helps to offset the initial costs associated with mold development, tooling, and custom setup processes, ensuring that the customization remains cost-effective for you.For promotional props like POP signs, countertop displays, or temporary promotional stands, we understand the need for smaller, campaign-based orders. Therefore, the MOQ can be as low as 100 units for simple designs, providing greater flexibility for your marketing initiatives.While the above quantities serve as our standard guidelines, we are always open to discussing your specific requirements. We welcome inquiries for smaller quantities, and our dedicated sales team will work closely with you to explore every possibility, striving to provide a feasible solution that aligns with your budget and timeline.