Order & Delivery FAQ

VIGO DISPLAY Order & Delivery FAQ List Once you know which fixtures you need, the next questions are about the process: how to get a quote, what the MOQ is, which payment terms we accept, how fast stock ships, and how long production and delivery take. This list condenses the official VIGO DISPLAY Order & Delivery FAQ — 16 questions — into one page. 16 questions Ordering & logistics Official FAQ hub On this page 1. Quotes, MOQ and Payment 2. Production, Dispatch and Delivery Options 3. Trade Terms, Customs and Transit Damage 1. Quotes, MOQ and Payment How the quotation works, minimum quantities per product type, bulk pricing and payment terms. How do I get a quote, and what information should I prepare? Send us your product idea, quantity and target market, and our team replies with a tailored quote within one business day. The more specific you can be — product type, size, quantity, finish and destination — the more accurate the first quote will be. Read the full answer in the Order & Delivery FAQ What is the minimum order quantity (MOQ) for your products? Our MOQ is flexible and depends on the product type: roughly 500 units for standard display racks, 300 units for customized items, and 100 units for promotional props. If your first order is smaller, tell us — we will discuss whether your requirement can be accommodated. Read the full answer in the Order & Delivery FAQ What is the minimum order quantity, any price advantage for bulk purchase? We keep a low MOQ on small general fittings so you can buy flexibly, and we apply tiered favourable pricing for full-container bulk purchases. If you are planning a large programme or a long-term restock cycle, ask for the tiered price list before you commit. Read the full answer in the Order & Delivery FAQ What payment terms do you accept? We offer a variety of flexible payment terms to suit global customers, including standard T/T and L/C arrangements, with simple terms for sample orders. Every transaction is handled through secure, clearly documented channels. Read the full answer in the Order & Delivery FAQ How accurate is your real-time inventory display? Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability. Read the full answer in the Order & Delivery FAQ 2. Production, Dispatch and Delivery Options Lead times, in-stock dispatch speed, logistics and warehouse delivery, stock-holding programmes, and special handling for large or irregular cargo. How long is the production lead time, and what are the shipping options? Lead time depends on whether the product is standard or customized, and we offer three flexible shipping options so you can balance speed and cost. Tell us your target on-shelf date at the quotation stage and we will plan the production slot around it. Read the full answer in the Order & Delivery FAQ How fast can you ship after I place an order? Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch. Read the full answer in the Order & Delivery FAQ What are my logistics options and typical delivery times? We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout. Read the full answer in the Order & Delivery FAQ How to handle logistics for large or irregularly shaped customized props? We solve this in three ways: foldable or detachable structures that reduce packaging volume by up to 60%; cooperation with specialized carriers for oversized cargo, including door-to-door service; and freight-cost estimation at the quotation stage so you can plan the budget early. Read the full answer in the Order & Delivery FAQ Can you deliver to Amazon FBA or a third-party 3PL warehouse? Yes — we ship to FBA and 3PL addresses with the required carton labels, packing slips and delivery booking handled to the warehouse specification. Send your shipment ID and warehouse spec and we will confirm the plan. Read the full answer in the Order & Delivery FAQ What are the carton dimensions, weights and container loading capacity? Carton sizes are set by the design and confirmed on the packing list; a 20 ft container holds around 28 CBM and a 40 ft high cube around 68 CBM of usable volume. For exact figures on your SKUs, send the item list and quantities. Read the full answer in the Order & Delivery FAQ Can you hold safety stock or run a buffer inventory programme for us? Yes — for repeating items we can hold buffer stock at our factory or in a forward warehouse, released against your call-off schedule. Tell us your annual volume and call-off pattern and we will price stock holding. Read the full answer in the Order & Delivery FAQ How do you pack and label cartons for multi-store or multi-SKU deliveries? Cartons carry store or cluster codes, SKU codes and a carton number, with a master packing list matching every carton to its destination. Send your label template and store list and we will set up the packing scheme. Read the full answer in the Order & Delivery FAQ 3. Trade Terms, Customs and Transit Damage Incoterms, customs support and what happens if goods are damaged in transit. What trade terms (Incoterms) do you support — FOB, CIF, or DDP? We support FOB, CIF and DDP terms, so you choose how much shipping and customs responsibility we handle. Buyers who want a simpler receiving process often pick DDP; buyers with their own forwarder usually prefer FOB or CIF. Read the full answer in the Order & Delivery FAQ Do you help with customs clearance and import duties? Yes. We prepare complete export documents and can arrange door-to-door DDP delivery, handling clearance and duties on your side. If you import regularly, our documentation is set up to keep your own clearance smooth as well. Read the full answer in the Order & Delivery FAQ How do you handle product damage during shipping? We protect shipments with professional packaging designed to reduce damage in transit, and we operate a standardized damage-claim process so that if damage does occur it is resolved properly and quickly. Photograph the damaged carton on arrival and our team will guide you through the claim. Read the full answer in the Order & Delivery FAQ Related FAQ lists Company Products Order & Delivery Service Still have a question? These sixteen answers cover the standard ordering process. For product-specific questions, see the Products FAQ; for samples, customization and after-sales, see the Service FAQ. For a direct answer on your quantities and destination, send us your inquiry. Send us your inquiry

A:Labelling is what makes a multi-store shipment usable rather than just delivered. Each carton carries a destination code, an SKU code and a sequential carton number, and the master packing list maps every carton to its store. 3 codesStore, SKU, carton no. 1 master listCarton to store mapping Cluster loadsPalletised by destination Standard labelling we apply Destination code — store number or cluster name, printed large enough to read from a pallet. SKU and quantity per carton, so receiving staff can check without opening the box. Sequential carton numbering — the fastest way to spot a shortage during receiving. Pallet clustering by destination so each store receives one consolidated unit where volume allows. Give us your label template If your warehouse or 3PL uses a label template, send it before packing starts. Matching your template avoids re-labelling on arrival, which is one of the most common avoidable handling costs in multi-store programmes. Send your label template and store list for a packing scheme. Set Up Labelling

A:Yes, for items you order repeatedly. Holding stock works well when demand is predictable and the specification is frozen; it works badly when the design still changes, because obsolete stock is the most expensive inventory there is. Factory or 3PLTwo holding options Call-offReleased in batches Frozen specRequired for stock holding How stock holding is usually structured A frozen specification and a documented replenishment trigger — a minimum level and a reorder point, not a verbal arrangement. A call-off schedule: we hold the volume, you release it in agreed batches so your cash is not tied up in full stock. An aging and obsolescence rule agreed in advance — how long stock may be held and who carries it beyond that date. Periodic stock reporting so you can see available quantity before you place the next release. Where stock holding adds cost Holding stock is not free. Expect a storage component in the price, minimum holding periods, and a limit on how much of a range we will carry. The break-even is usually reached only when you order the same specification at least two or three times a year. Tell us your annual volume and call-off pattern and we will price stock holding. Discuss Stock Holding

A:Carton size follows the design, not a fixed house standard — but you always get exact figures. Every order ships with a packing list stating carton quantity, dimensions, net and gross weight, and total CBM. ~28 CBM20 ft container usable ~68 CBM40 ft HC usable Packing listWith every shipment Indicative container capacity ContainerUsable volumeTypical loading 20 ft standardAbout 28 CBMFlat-packed fixtures, heavy items 40 ft standardAbout 58 CBMMixed SKU programmes 40 ft high cubeAbout 68 CBMAssembled units, low-density displays How packaging is decided Flat-pack wherever the display can be assembled on site — usually the single largest saving on freight. Carton strength is matched to stack height and transit mode; air freight and multi-handling routes need more board. Inner protection for finished surfaces — acrylic and powder-coated panels get interleaving and edge protection. Ask early if carton size is critical If your warehouse or 3PL has a maximum carton size or weight limit, tell us before production — packaging can usually be re-engineered, but not once the cartons are made and packed. Download the catalog for carton sizes and loading reference data. Download Packing Data

A:Yes. Shipping to a fulfilment centre is a documentation and booking process as much as a transport one: the warehouse sets carton labels, pallet rules, delivery windows and appointment requirements, and we build to those. FNSKU / labelsApplied at our factory BookingAppointment arranged Pallet rulesHeight and wrap spec What we need from you The exact warehouse address, plus the warehouse or FBA shipment ID. Label specification — FNSKU, carton label format, and whether labels are applied by us or by the warehouse. Pallet and stacking rules — maximum pallet height, footprint, wrap and corner-board requirements. Delivery constraints — appointment system, receiving days and any peak-season cut-offs. Peak-season warning Fulfilment centres enforce strict cut-offs before major sale events and often suspend receiving during peak weeks. Book shipment dates at least four to six weeks ahead of a peak, and keep a copy of the delivery confirmation in case the warehouse disputes the arrival date. Send your shipment ID and warehouse spec and we will confirm the plan. Confirm FBA Delivery

A:Yes — we prepare complete export documents and can arrange door-to-door DDP delivery to handle clearance and duties on your behalf.120+ countriesShipping experience worldwideFull documentsInvoice, packing list & certificatesDoor-to-doorDDP delivery handled for youWhat we prepareEvery order ships with a commercial invoice, packing list, and any required certificates, so your goods clear customs smoothly. Our team knows export paperwork inside out from shipping to 120+ countries.Hands-off importingChoose DDP (Delivered Duty Paid) and we manage clearance and duties end to end, delivering straight to your door with no unexpected fees at the border. Why Choose VIGO DISPLAYComplete export documents on every order — no clearance delaysEnd-to-end DDP handling: shipping, duties, and delivery to your door120+ countries of export experience means we know your market's rulesHave a destination or duty question?Send an Inquiry

A:We support FOB, CIF, and DDP, letting you choose exactly how much shipping and customs responsibility you want us to handle.FOBFree On Board — you take over at the origin portCIFCost, Insurance & Freight to your portDDPDelivered Duty Paid — door to doorWhich term should you choose?FOB suits buyers with their own forwarder; CIF keeps the first leg simple while you handle the destination; DDP is the hands-off option — we manage shipping, customs clearance, and import duties all the way to your door, so your displays arrive ready to install.Confirmation before productionYour dedicated account manager will recommend the most cost-effective option for your order size and destination, and will confirm the exact terms before production begins so there are no surprises later. Why Choose VIGO DISPLAYFlexible FOB, CIF, and DDP options tailored to your marketA dedicated account manager recommends the most cost-effective termShipping experience across 120+ countries — smooth delivery to any portNot sure which term fits your market?Ask for a Recommendation

A:Send your product idea, quantity, and target market, and our team will reply with a tailored quote within 1 business day — with no commitment and no hard sell.1 business dayQuote response timeNo commitmentFree, no obligation15+ yearsRetail display experienceWhat to prepareYour target market and store typeProduct category or a reference photo / sketchApproximate order quantityPreferred material — metal, acrylic, wood, or plasticHow we priceYou do not need a finished drawing — a rough sketch, a competitor sample, or even just an idea is enough. Our account team matches your inputs against 15+ years of retail display experience to avoid over- or under-specifying your order, so you get an accurate price the first time. Why Choose VIGO DISPLAYReply within 1 business day — free, no-obligation quotes15+ years of retail display expertise help you avoid costly spec mistakesFactory-direct pricing from a 6,000 m² facility — no middleman markupGet a tailored quote within 1 business day.Send an Inquiry

A: Low MOQ for small general fittings for flexible purchase, tiered favorable price for full container bulk purchase.Light small general display items such as price tag clips, ticket holders and small table signs support scattered small-quantity purchasing, meeting restock demands of small and medium overseas stores. For complete shelf display sets, fresh food display racks and large supermarket purchase orders, unit price will be lower with larger order quantity. Long-term steady cooperators can also get exclusive quarterly bottom price to control store display material purchasing cost efficiently.👉 Submit estimated purchase quantity, get exclusive bulk purchase favorable quotation instantly.

A: We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout.

A: Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch.

A: Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability.

A: We have optimized solutions: ① Develop foldable/detachable structures to reduce packaging volume by up to 60%. ② Partner with specialized logistics companies for oversized cargo, offering door - to - door service. ③ Provide freight cost estimation in the quotation phase to help you plan budgets. 

We take strict shipping protection measures and implement a clear damage claims process to quickly resolve product damage issues during transit.We adopt strict and comprehensive packaging measures to minimize the risk of product damage during transportation, ensuring goods arrive in intact condition. All products are wrapped with shock-absorbent bubble film, packed in sturdy corrugated cartons with custom foam padding for full impact and vibration protection. For large or heavy orders, we use reinforced pallets fixed with shrink wrap and strapping to avoid shifting, crushing or moisture damage during shipping.In the rare case of product damage upon receipt, we provide an efficient claims process for prompt resolution. Please send photos of damaged goods and outer packaging to our customer service team within 3 days of delivery, which helps us confirm the damage cause quickly.After verifying the cause, we will provide targeted solutions:If damage results from manufacturing defects or inadequate packaging, we will arrange free replacement or refund for you.If damage is caused by logistics handling, we will assist you in filing a claim with the shipping carrier and provide full supporting documents for smooth compensation.For high-value orders, we suggest purchasing shipping insurance for extra protection, and our team can arrange this service to secure your investment during delivery.