Order & Delivery FAQ

The process for modifying an existing design is simple and customer‑centric. First, please provide us with your detailed modification requirements, such as specific size adjustments, material replacements (e.g., from acrylic to metal), or functional upgrades.Upon receiving your request, our experienced R&D and engineering team will conduct a comprehensive evaluation. We will analyze how the proposed changes will impact the production process, tooling requirements, and overall cost structure. This thorough assessment typically takes 1–2 working days.We understand that flexibility is key, so we have clear policies regarding fees and lead times based on the complexity of the modification:For minor modifications (such as small size adjustments), there is usually no additional cost. However, please note that the sample lead time may be extended by 2–3 working days to accommodate the necessary adjustments.For major modifications (such as a complete structural redesign), a small modification fee will apply. In addition, the sample lead time will be extended by 3–5 working days.To ensure full transparency and avoid any misunderstandings, we will always confirm any additional costs and revised timelines with you in writing (via email or formal quotation) before proceeding with the modification. This ensures that you are fully informed and have agreed to the changes before we start production.

We take strict and comprehensive packaging measures to minimize the risk of damage during transportation, ensuring that your products arrive in perfect condition. All items are carefully wrapped in shock‑absorbent bubble film and placed in sturdy corrugated cartons with custom‑fitted foam padding to provide maximum protection against impact and vibration. For large or heavy orders, we use reinforced pallets and secure them with shrink wrap and strapping to prevent shifting, crushing, or moisture damage during transit.In the unlikely event that damage occurs during shipping, we have a clear and efficient claims process to ensure a prompt resolution. Please take photos of both the damaged products and the outer packaging and send them to our customer service team within 3 days of receipt. This documentation helps us quickly determine the cause of the damage and take the appropriate action.Once the cause is confirmed, we will provide a solution tailored to the situation:If the damage is due to manufacturing defects or insufficient packaging, we will arrange a replacement or refund at no extra cost to you.If the damage is caused by logistics or handling issues, we will assist you in filing a claim with the shipping company and provide all necessary supporting documents to ensure a smooth compensation process.For high‑value orders, we strongly recommend purchasing shipping insurance to protect your investment. Our team can arrange this on your behalf, giving you complete peace of mind throughout the entire delivery process.

We offer a variety of flexible payment terms to accommodate the diverse needs of our global customers and ensure secure, efficient transactions:T/T (Telegraphic Transfer)This is our most commonly used payment method. The standard term is 30% deposit upon order confirmation, which secures your production slot and covers the initial cost of raw materials and tooling. The 70% balance is required before shipment, ensuring that all quality checks have been completed and the goods are ready for dispatch. This structure provides mutual protection for both parties and helps streamline the production process.L/C (Letter of Credit)For larger orders or customers who prefer bank‑guaranteed transactions, we accept Irrevocable L/C at sight issued by a reputable international bank. This method offers enhanced security, as payment is guaranteed upon presentation of the required shipping documents. Our team is experienced in handling L/C transactions and can guide you through the document preparation process to ensure compliance and avoid any delays.Flexible Terms for Long‑Term PartnersWe highly value long‑term relationships with our clients. For customers who have established a strong credit history and reliable cooperation track record with us, we are open to negotiating more flexible payment terms. For example, we may offer a 50% deposit and 50% balance against a copy of the Bill of Lading (B/L). This arrangement helps improve your cash flow by allowing you to inspect the shipping documents before the final payment is made.Sample OrdersFor sample orders, full payment is required in advance to cover the cost of customization, labor, and express shipping. We understand that sample costs are an investment, which is why we offer a sample fee refund policy. When your subsequent bulk order reaches a certain quantity (usually 1000 units or more, depending on the product type), the sample fee will be fully deducted from the total invoice amount, effectively making the sample free for qualifying orders.

1. Production lead time：   Our production lead time is determined by the order quantity and the complexity of the customization.    *Standard products：For items available in our standard range, we can usually complete production within 7–10 working days, ensuring quick turnaround for your regular replenishment needs.    *Customized products：For projects involving custom designs, logos, or structural modifications, the lead time is typically 15–25 working days. This timeframe includes the necessary steps for sample development, client approval, and mass production, ensuring that every detail meets your requirements before full-scale manufacturing begins. 2. Shipping options：   We offer a flexible range of shipping methods to accommodate different order sizes, budgets, and delivery schedules:    *Sea freight：This is the most cost-effective option for large-volume orders. Transit times generally range from 20–40 days, depending on the destination port and shipping route. We work with reliable shipping partners to ensure your goods are transported safely and efficiently.    *Air freight：For faster delivery, air freight is available with transit times of approximately 5–10 days. This option is particularly suitable for urgent orders or smaller batches that require quicker market entry.    *Express delivery (DHL / FedEx / UPS)：For samples or small, time-sensitive shipments, we offer door-to-door express delivery with transit times of 3–7 days. This ensures that you can receive your items promptly, no matter where you are located. Our team is always ready to help you select the most suitable shipping method based on your specific timeline, budget, and order characteristics, ensuring a smooth and worry‑free delivery process.

We have established flexible Minimum Order Quantity (MOQ) policies to accommodate different types of products and project scales:For standard display racks (such as shelf dividers, hook displays, and standard gondola accessories), the MOQ is set at 500 units per model. This allows us to maintain efficient production runs and offer competitive pricing for our in-stock or standard catalog items.For customized items involving specific logos, colors, or unique structural designs, the MOQ is typically 300 units. This threshold helps to offset the initial costs associated with mold development, tooling, and custom setup processes, ensuring that the customization remains cost-effective for you.For promotional props like POP signs, countertop displays, or temporary promotional stands, we understand the need for smaller, campaign-based orders. Therefore, the MOQ can be as low as 100 units for simple designs, providing greater flexibility for your marketing initiatives.While the above quantities serve as our standard guidelines, we are always open to discussing your specific requirements. We welcome inquiries for smaller quantities, and our dedicated sales team will work closely with you to explore every possibility, striving to provide a feasible solution that aligns with your budget and timeline.