What are your response times and main contact channels for export inquiries?

What are your response times and main contact channels for export inquiries?

A:Export inquiries are answered by email or WhatsApp through our export desk, normally within one business day. Requests that include drawings, quantities, and the destination market get answered faster because no clarifying round is needed.

1 business dayTypical reply time
EmailDrawings and quotes
WhatsAppFastest for photos

Which channel for which question

  • Email — best for drawings, specifications, and formal quotations.
  • WhatsApp — fastest way to send a photo of an existing shelf or fixture.
  • Speeds up a quote — quantity per SKU, target market, shelf dimensions, and artwork status.
  • Slows it down — a request for the best price with no quantity or specification.

Time zones

Inquiries received after 18:00 China time are answered the next business morning. If a launch date is fixed, say so in the first message and the reply will include the schedule impact, not just a price.

Send your inquiry with drawings and quantities

Go to the inquiry form