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Order & Delivery FAQ

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Q: What are my logistics options and typical delivery times?

A: We offer flexible solutions: Express (3-7 days) for samples or urgent needs; Air Freight (5-10 days) for small batches; and Sea Freight (20-40 days) for large volumes at optimal cost. We provide a recommended option upon checkout.

Q: How fast can you ship after I place an order?

A: Extremely fast. Standard in-stock orders are processed and shipped within 24-48 hours after payment confirmation. Urgent orders can be prioritized for same-day dispatch.

Q: What if I need a slight modification to a standard in-stock product?

A: For minor modifications (e.g., adding a logo, custom color coating), please contact us directly. We will evaluate and provide a “Fast-Track Modification” quote, which typically adds only 3-7 days to the standard shipping timeline.

Q: Is the quality of in-stock items the same as custom-made products?

A: Absolutely yes. All in-stock items are produced on the same production lines, following the same strict quality control standards as our custom orders. You receive identical factory-direct quality without the wait.

Q: Do you offer samples of in-stock products?

A: Absolutely. Most in-stock items are available for sample purchase at a low sample fee (often refundable on future bulk orders). Samples typically ship within 24 hours via express courier.

Q: How accurate is your real-time inventory display?

A: Our online inventory is synchronized with our warehouse management system and updated multiple times daily. For critical large-quantity orders, we still recommend contacting us for a final confirmation to ensure 100% availability.

Q: Will the magnetic effect of bulletin boards decrease after frequent use by multiple people?

A: Adopt neodymium iron boron strong magnetic core (suction ≥3kg), tested to have magnetic attenuation ≤5% after 5000  times, still able to firmly fix documents after long-term use, adapting to high-frequency update scenarios.

Q: Does installation of Welcome Signs require wall damage?

A: Support punch-free installation (using high-strength double-sided tape + auxiliary brackets), suitable for glass, latex paint, marble and other walls, leaving no residual traces after removal, protecting the original office environment.

Q: Do information display stand panels get dirty easily in high-traffic branches?

A: Adopt nano anti-fouling coated panels, waterproof and fingerprint-resistant, which can be cleaned with dry cloth daily. Tested to withstand 5000 touches without obvious stain residue.

Q: Are Magnetic Sign Holders' contents easy to replace without authorization in bank halls?

A: Adopt anti-tampering magnetic design with dedicated unlocking tools; unauthorized personnel cannot open or replace contents, while supporting content locking records, complying with bank information security management specifications.

Q: Do frequently touched department introduction tent cards easily breed bacteria?

A: The surface uses nano antibacterial coating, with inhibition rate ≥99% against Escherichia coli and Staphylococcus aureus, complying with hospital infection control standards, and can be kept hygienic with daily wiping.

Q: Will Magnetic Sign Holders rust when used in humid hospital environments ?

A: Adopt 304 stainless steel frames + anti-corrosion magnetic components, passing 96-hour salt spray test without rust, safe for use in humid or frequently disinfected areas.

Q: Are paper contents displayed in magnetic sign holders prone to moisture damage?

A: The sign holders are made of waterproof and moisture-proof material with sealed edges, effectively isolating dust and moisture, protecting internal paper honor certificates, photos and other contents from fading and deformation.

Q: Will installation of Magnetic Sign Holders damage wall surfaces?

A: Adopt traceless adhesive design with controllable and easy-to-remove adhesion, leaving no glue residue after removal. Tested to cause no damage to latex paint, ceramic tile and other wall surfaces, suitable for campus wall use.